RE: Cisco not honoring update promises?

> -----Original Message-----
> From: rsmoak@cisco.com [mailto:rsmoak@cisco.com] 
> Sent: Monday, December 18, 2006 12:53 PM
> To: bugtraq@securityfocus.com
> Subject: Re: Cisco not honoring update promises?
>
> Michael,
>
> This message came to my attention this morning via your 
> posting to bugtraq. 
>
> Apologies for the trouble you are having.
Cisco has come across with the requested firmware.

Thanks Russell.

If cisco needs copies of emails from tac about this issue I will save
them.

Russell also suggested that if anyone had problems getting tac to send
security updates that they call the phone number and/or send email to
psirt to escalate it.

> Cisco gives specific guidance in each of our public security 
> advisories regarding software upgrades.   If the bug that you 
> are trying to obtain an upgrade for is documented in a 
> security advisory indicating that free software will be made 
> available to resolve the issue, Cisco will of course honor 
> that request.
Seems that the problem is not with Cisco's policies, but some of the
(offshore?) tech support people answering the tac@cisco.com email still
don't know Cisco's policies.