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HelpDesk procedures

Subject: HelpDesk procedures
Date: Fri, 30 Sep 2005 15:18:30 +0300
Hi list, 
 
The company decision stuff decide that my company need to have MOM 2005.
Before to sign the contract to purchase this software product require
HelpDesk procedures for this product. To be honest , I do not know how
looks like these procedures.  
 
Can you help me with some examples of that type of procedures (helpdesk
procedures) ?
 
 
Regards.

Ionut Stanescu.

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