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| Subject: | Re: Vulnerability Mitigation Management |
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| Date: | Fri, 12 Nov 2004 13:56:49 -0600 |
Since you work for a large corporation, I'd be really surprised if they don't already have some kind of issue-tracking software in the company that you could leverage for your needs. If you ask enough people enough questions, I'll bet you'll find something's already in place. Depending on your needs, a simple database might work fine. If not, most of the COTS vulnerability management vendors have (or will soon have) ticketing systems as part of their software. Foundstone definitely does. Event correlation vendors such as ArcSight have ticketing systems as well. These will typically integrate with large vendors such as Remedy, so the security tool can create a ticket and then push it to Remedy. One note of caution, be prepared for some resistance if you have long-term plans for managing people's daily tasks with a ticketing system. Many professionals (not just security folks) who have not been tied to a ticketing system in the past can often find it difficult to adapt.
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