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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Manager, Information Security
Location: Foster City, California, United States
Type: Permanent F/T
Closing Date: 2008-03-27
North America Technical Support Manager:
With the most impressive customer base in the industry, my client is the leader
in application data security and compliance, delivering data governance and
protection solutions that monitor, audit and secure business applications and
databases. Their practical solutions provide full visibility into all data
access, enabling operationally efficient granular control and maintenance of
critical data. An increasing number of leading enterprise and government
organizations worldwide rely on my client’s automated, scalable and
business-relevant solutions to prevent data theft, data abuse and ensure data
integrity.
As the Manager of Product Support for North America, this person is responsible
for
• Building and managing the current North America support team.
• Troubleshooting customer issues and working with other departments
(e.g. Engineering, QA) to resolve them.
• Being a focal point for technical issues and make sound decisions
quickly.
• Understanding and documenting the customer's requirements, managing
expectations, and providing excellent customer service.
• Providing technical presentations to customers and sales teams.
• Working with sales engineers to help drive sales technically.
• Analyzing customer feature requests and forwarding them to the product
management team.
• Assessing the customer's technical environment, and planning
installations and configurations.
• The rest are not responsibilities. The are skills or characteristics
Salary: 100,000-120,000 + Bonus
JOB REQUIREMENTS
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Qualifications:
• 5-7 years of experience in software development/QA of Network\Security
products.
• Minimum of 3 years management experience
• Deep knowledge of TCP/IP, HTTP, Load balancers, proxies and firewalls.
• Deep knowledge of operating systems such as Linux/Windows
• Experience in installation, configuration and maintenance of Web
servers such as IIS, Apache and Tomcat.
• Deep Knowledge of HTML, JavaScript, VBScript, ASP, JSP and XML.
• Deep knowledge of Databases preferably MS-SQL, Oracle, Sybase, DB2
• Excellent analytical and problem solving skills with a strong sense of
customer commitment.
• Assertive and efficient at completing tasks.
• Comfortable in a fast-paced/startup environment
• Excellent communication (written and verba/) and interpersonal skills.
• Experience working with engineering, R&D, sales and marketing
departments.
• BS degree in Computer Science or related field.
CONTACT
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If qualified, please submit a Word Version Resume to Jeff Combs:
jeff@altaassociates.com
Alta Associates, Inc
Jeff Combs
Sr Recruiter
jeff@altaassociates.com
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