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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Technical Support Engineer
Location: San Mateo, California, United States
Type: Permanent F/T
Closing Date: 2008-03-13
Fortify Software is seeking an experienced Technical Support Engineer to be the
front line in helping our customers reach their application security goals.
This position will report to the Director of Technical Support and will be
based at Fortify Software’s headquarters in San Mateo, CA.
Responsibilities:
• Provide outstanding technical support to customers and partners via the
web, email and phone
• Troubleshoot complicated technical problems with assistance from
Engineering and other groups, as needed
• Resolve all customer inquiries in a professional, pleasant, and timely
manner
• Use sound judgment to escalate issues, as needed
• Lead and/or participate in customer status calls
• Identify and document all customer issues, feedback and enhancements
requests in Fortify’s ticket-tracking system
• Contribute to Fortify’s Knowledge Base by documenting frequently
asked questions, solutions and techniques
• Provide product feedback and help to drive product improvements by
working closely with Product Management and Engineering
• Participate in cross-functional initiatives and other projects as
needed
• Be knowledgeable and proficient on all Fortify products and services
• Perform on-site support work, as needed
JOB REQUIREMENTS
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Job Qualifications:
The successful candidate(s) will possess a positive attitude with the desire to
be a long-term member of our team as we continue to grow. Other qualifications
include:
• Bachelor's Degree required
• 2+ years industry experience in technical support, professional
services, engineering, or related function desired
• Experience with software development in one or more of the following:
Java/J2EE, .NET or Unix C/C++; Solid understanding of the software development
lifecycle
• Experience in the Enterprise Security space in one of the following
areas is desired: encryption technologies, LAN/WAN/MAN security concepts, risk
analysis, OS/ application security concepts, identity management, and workflow
concepts
• Knowledge of Oracle, SQL server and DB2 databases
• Exceptional oral and written communication skills with the ability to
explain complex concepts in an understandable way
• Ability to interact effectively with engineers and software developers
is essential
• Proven analytical and problem-solving skills
• Detail-oriented and highly organized with the ability to multi-task and
methodically track all customer interactions
• Ability to succeed in a team-based as well as autonomous environment
• Strong customer service ethics, a can-do attitude and a willingness to
learn
• Demonstrated strong performance in prior roles
CONTACT
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If interested, please send resume to nrosenblum@fortify.com
Fortify Software
Neal Rosenblum
VP Staffing
nrosenblum@fortify.com
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