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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Technical Support Engineer
Location: Beijing, , China
Type: Permanent F/T
Closing Date: 2008-02-13
The Senior Support Engineer has an understanding of all Network products in
their competencies and in-depth knowledge of several products and/or platforms.
The individual is highly experienced in multiple platforms and completes
assigned duties with minimal direction from Technical Services Leadership.
Routinely acts independently while researching and developing solutions to
customer issues. Sought by others to provide specialty knowledge to assist
them in problem solving. Routinely monitors and develops electronic content to
enable customer self-sufficiency.
The Sr. Support Engineer has three primary responsibilities:
First and foremost is to ensure that Network customers receive professional and
helpful responses to their service requests.
Second, is to continually participate in building the capability and capacity
of the technical support organisation.
Third, is to make a contribution to the development and improvement of Network
products.
JOB REQUIREMENTS
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• 4-6 years work experience, Fluent in English/Mandarin/Cantonese.
• Troubleshooting, deductive reasoning, proven judgment
• Real world skills such as IT professionals, network administrators, etc.
• Bachelors degree in Computer Science or a related field. Equivalent
experience of 3+ years managing enterprise networks or administrating security
software will be considered.
• Proficiency in contemporary operating systems, advanced networking
concepts, and computer security concepts
• Possess various industry certifications - A current industry
certification (MCSE, CCNA, CISSP, RHCE, RHCT) is preferred.
• Negotiation, Priority setting, Time Management
• Written and verbal communication skills
• Well rounded understanding of Network products and in-depth knowledge of
a subset of products.
*Provide help, training and mentoring to L1 and the regional support centers.
CONTACT
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Miss liu
MSN:yuan0101fang@hotmail.com
Tel:010---82071328/13581586949
A Famous IT Company of America
Liu Yun
Consultant
ly@e-hrchina.com
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SECURITYFOCUS JOBS
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