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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Management
Location: Seattle, Washington, United States
Type: Permanent F/T
Closing Date: 2007-12-11
--============ IOACTIVE, INC. ============--
Job Title: Resource Coordinator
Reports To: Director of Operations
FLSA Status: Full-Time Exempt
Prepared Date: November 2007
Salary Range: DOE
SUMMARY: Coordinates consulting resources assigned to internal and client
engagements. Maintain and strive to improve internal employee satisfaction by
providing clear and concise communication on all project aspects. May have
supervisory responsibilities including performance management and corrective
action.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned.
• Works with the appropriate Practice Director and/or Engagement Manager,
to:
o Track resource allocation on client and internal projects, and
coordinate the scheduling of resources to avoid overbooking or other allocation
conflicts.
o Serve as a focal point for the collection of time and expense
reporting, and ensuring proper and timely dissemination of time and expense
data to Engagement Managers, Practice Directors, and Accounting.
o Assist as necessary with overseeing overall performance of defined
scope(s) of work as indicated by customer satisfaction, quality of products
and/or services provided, level of profitability attained and other such
measures as may be designated.
o Serve as a customer contact to help customer interface and assure
responsiveness to customer needs and effective professional conduct.
o Prepare project schedules as necessary. Monitor and control work in
progress against schedule and contractual agreements.
o Ensure that appropriate review of client deliverables for quality
assurance is performed by a relevant Practice Director prior to turn-over to
client.
o Coordinate efforts of technical consultants, Practice Directors, or
Engagement Managers to review project deliverables and work product for
quality; and provide active assistance to meet schedules or customer
requirements, or to resolve engagement issues.
o Establish metrics and monitor progress to assure contract compliance,
customer satisfaction and attainment of company commitments and objectives.
Reports progress to appropriate levels of IOActive and client management.
o Alert appropriate organizational elements of barriers to providing
products and services that meet will contract quality, performance, schedule,
and cost requirements.
o Represent the company as an auxiliary customer contact on assigned
consulting contracts or Projects.
o Ensure that all appropriate documentation related to projects (e.g.,
billing information, client information, work break-down structure, schedule
and project plan, project working papers) is completed accurately and in a
timely manner.
• Uses and is proficient in various project management software
applications that may be used, including, but not limited to: Microsoft Project.
• Uses and is proficient in various office productivity software
applications that may be used, including, but not limited to components of the
Microsoft Office suite (Microsoft Excel, Microsoft Word, and Microsoft
PowerPoint).
• Documents and relays client feedback to staff and to IOActive
Management.
• Works with IOActive, client stakeholders, and project participants in
the resolution of project issues that would critically impact performance,
schedule or cost.
JOB REQUIREMENTS
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QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE
• Bachelor’s Degree.
• 5 or more years of project management experience with a professional
services or software product company, including familiarity with government
contract business development, accounting, and procedures.
• PMI certification desired.
LANGUAGE SKILLS
Ability to read and interpret documents such as contracts, RFPs, RFQQs, RFIs,
terms and conditions documents, and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before groups of
customers or employees of the organization. Ability to effectively manage
communication between customers and employees to coordinate efforts and
elements of complex projects to ensure that stakeholders and participants are
able to make informed decisions and accomplish defined goals. Effective
interpersonal, oral and written communications and presentation skills;
demonstrated experience interacting with, and presenting to, executive
management.
MATHEMATICAL SKILLS
Ability to perform basic mathematical calculations. Ability to perform
calculations related to the financial (e.g., costing, profitability, budget and
variance reports) and resource allocation and management aspects of consulting
services projects.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Requires using the telephone and computer while communicating with internal and
external customers and vendors. While performing the duties of this job, the
employee is regularly required to use hands or fingers to handle, or feel; and
to talk or hear. Specific vision abilities required by this job include close
vision. Employee will sit for several hours each day but will also need
mobility and ability to stand and walk for periods of time. Employee may need
to lift up to 10 pounds on occasion. May require working under stressful
conditions due to deadlines and time constraints.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually quiet to moderate as
compared to a private office with light traffic and computer printers.
CONTACT
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email qualified resumes to: careers {at} ioactive {dot} com
IOActive, Inc.
Josh Pennell
josh.pennell@ioactive.com
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