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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Technical Support Engineer
Location: Fredericton, New Brunswick, Canada
Type: Permanent F/T
Closing Date: 2007-12-09
Our client is a highly successful network security management company, with
approximately 70 employees located in both the United States and Canada.
With an increase in World Wide customer deployments, they are currently
recruiting for a Technical Support Engineer (Linux/UNIX) to join Customer
Solutions Team. Position can be based in either Fredericton or Saint John, New
Brunswick, Canada.
As a Technical Support Engineer (Linux/Unix) you will primarily be responsible
for providing solution designs, implementations and support services for their
networking security solutions across the world! Some travel required.
Responsibilities include:
- Communicating with customers to identify problems, communicate progress and
resolution while maintaining a high sense of urgency
- Technical engineering support to resolve customer issues by performing issue
diagnostics, performance optimization, security incident analysis,
solution/partner recommendation and product knowledge transfer
- Working with the Customer Account Team to ensure total customer satisfaction
by representing the customers needs and requirements to product management and
engineering
JOB REQUIREMENTS
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Required for this position:
- Bachelor’s Degree in Computer Science or equivalent
- Strong Linux/Unix experience with in-depth knowledge of the OS in relation to
Enterprise networks and/or security
- 5+ years of experience in enterprise network infrastructure implementation
and support including routers, switches, firewalls, network services and NMS
- Experience troubleshooting Java based applications deployed in production
environments at an Enterprise level
- Familiarity with security products and protocols as well as a solid
understanding of TCP/IP including routed and routing protocols
- Previous customer facing support experience and a strong desire to work with
customers is mandatory
CONTACT
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Please forward resume to Bonnie Arseneault at: bonnie@concept2employment.com,
or contact Bonnie directly at 1-877-385-9675.
Concept II Employment Service
Bonnie Arseneault
Account Manager & Senior Recruiter
bonnie@concept2employment.com
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SECURITYFOCUS JOBS
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