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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Customer Service
Location: Fredericton or Saint John, New Brunswick, Canada
Type: Permanent F/T
Closing Date: 2007-12-09
Technical Program Manager - Professional Services Delivery Team, reporting to
VP, Customer Solutions Delivery
Our client is a highly successful network security management company, with
approximately 70 employees located in bot the United States and Canada. They
are currently recruiting for a Technical Program Manager to join their
Professional Services delivery team, based in either Fredericton or Saint John,
New Brunswick, Canada.
Responsibilities:
• Define and implement the Project Office processes and disciplines
• Define and implement Professional Services commitment requests and
delivery processes
• Project manage the delivery of a managed support program for strategic
and high priority customers
• Manage project activities to ensure that timelines and deliverables are
met on budget
• Develop Scope of Work, project plans and related project documents
• Manage project resource requirements and utilization
• Manage change control processes
• Communicate project status on a regular basis to stakeholders
• Liaise with the client, taking time to understand the client's evolving
needs; developing the client relationship through effective communication and
personal skills; and building trust through repeated, timely, and effective
project delivery
• Escalate red flags when required in order to meet customer requirement
• Manage customer expectation throughout the project delivery
• Promote and practicing company values in the leadership of staff and the
nurturing of a creative, innovative, and enjoyable work environment
• Maintain up-to-date knowledge on product and services
• Contribute to the ongoing improvement of project processes
JOB REQUIREMENTS
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Education and Skills:
• Degree in Computer Science or Engineering
• Minimum 5-7 years of project management experience with Professional
Services, Customer Services or Software Customization Projects where
vendor/customer relationships exist
• Excellent leadership, communications, interpersonal skills and
relationship building skills
• Proficient in a technical discussion; ability to lead a technical
discussion as it relates to the use of software products within the customers
operations
• A passionate self-starter with the ability to motivate and build passion
in others
• Effective time management, documentation, and organizational skills
• Ability to resolve client issues and manage client's expectations
• Ability to present ideas effectively to peers, team members, executives,
and clients
• Ability to lead teams effectively by maximizing each team member's
abilities and skills
• Demonstrated multitasking ability, analytical skills, and problem
solving skills
• A consistent record of on-time delivery and customer service is
mandatory
• Ability to schedule and meet deadlines
• Ability to navigate and work through challenges with a positive attitude
• Ability to resolve and manage conflict
• Experience with Microsoft Office Suite of products
• PMP Designation is an asset
CONTACT
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Please e-mail resume to Bonnie Arseneault at: bonnie@concept2employment.com,
or contact Bonnie directly at 10877-385-9675.
Concept II Employment Service
Bonnie Arseneault
Account Manager & Senior Recruiter
bonnie@concept2employment.com
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SECURITYFOCUS JOBS
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