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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Technical Support Engineer
Location: Dallas, Texas, United States
Type: Permanent F/T
Closing Date: 2007-11-30
Technical Support Analyst
Location: Dallas, TX
Salary: Market
Our client is a very successful and dynamic software and solutions company with
its headquarters in the UK. They already have a considerable number of
customers in the USA and are now opening an office in the Dallas area. Our
client delivers market leading Service Management solutions that enable
organizations to automate business processes and provide first class customer
service.
Duties and Responsibilities
This position will report to the Customer Services Manager who is based in the
UK, but will be working closely with the presently small but growing US team.
The role is to provide first-line and second-line technical support, assisting
our US based clients resolve problems with our products and solutions. Support
provision will be via telephone, e-mail and other electronic systems and you
will be working as part of our global technical support team.
We are looking for an exciting, technically able self-starter with initiative
and a desire to join us, who can take ownership of the role. The right
candidate will excel in supporting our customers getting the very best from our
software solutions. Full training, both formal and on-the-job will be provided
on our products, technologies and systems. You will be required to travel and
work in the UK for a number of weeks for this training.
Personal & Professional Skill Requirement
• Bachelors degree in Computer Science or MIS preferred, or equivalent
experience
• Professional telephone and customer care etiquette and good
communication skills absolutely essential.
• Demonstrable analytical and problem solving skills in a software
environment essential.
Technical Skill Requirement
• Comprehensive knowledge of Microsoft operating systems, PC’s and
Windows networking in a corporate environment.
• Experience with any SQL databases and administration of the same (any
one of Oracle, MS SQL, MySQL, ProstgreSQL etc)
• Good knowledge of TCP/IP networking
• Good understanding of web technologies essential, HTML, JavaScript, and
either PHP or ASP/ASP.NET required.
• Any other programming experience in an event driven forms environment
advantageous.
• Experience using Helpdesk / Service Desk software essential, previous
experience supporting the same highly desirable.
This is a first/second line support role so technical and customer facing all
rolled into one. Although this is an office based role, it would be nice for
this person from time to time be available for other activities (installation,
training, on-site trouble shooting, web demo's of the products etc) so someone
presentable, articulate and mobile, and would be willing to do the odd bit of
traveling if required. Career progression could be into technical consulting or
sales support (pre-sales).
For the right candidate, this is an opportunity to join a successful, growing
software company with real ambition and drive for growth and success. If you
are looking to become part of a world-class software company and are looking
for a genuine opportunity to make your mark within a stable and mature company
with a growth mentality, then we would love to talk to you.
JOB REQUIREMENTS
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CONTACT
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If you are interested and qualified, please send a “Word” copy of
your resume/CV and salary requirements to the address below. When applying,
please indicate the job and the location in the subject line of your e-mail.
If this position is not for you and you know of someone who might be
interested, please forward this to them.
Jericho HR Group
www.jerichohr.com
jobs@jerichohr.com
Jericho HR Group
Josh Slimmer
jobs@jerichohr.com
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