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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Manager, Information Security
Location: London, , United Kingdom
Type: Permanent F/T
Closing Date: 2007-06-18
Practice Manager
Reference No. SF-219
Company International Banking Group
Location London
Salary £44,000 to £62,000
Package Very good banking benefits scheme
Start Date ASAP
No. Required 1
The Role
Key Purpose
Ensure the timely creation of architecture artefacts to a high quality and to
the needs of Group IT and non-Group IT projects.
Support the Head of Architecture & Design in Enterprise Architecture and design
in practice management and governance activities.
Utilise management information to maximise the potential performance of the
teams and resources, monitoring performance and making recommendations in order
to meet strategic objectives.
Lead, motivate, develop and appraise direct reports to build their individual
and collective performance and capability to the standards that will meet the
current and future needs of the business
Accountabilities
Maintain a clear and detailed understanding of the current responsibilities of
all divisionally aligned Enterprise Architecture and Design staff. Identify
demand issues and resolve through the use of external resource and recruitment
Work closely with the Project Management Office, to maintain a clear and
detailed understanding of the pipeline of divisional work that Enterprise
Architecture and Design resources must be involved in, including pre-project
and project driven activities.
To track and monitor utilisation with the aim of meeting Enterprise and
Architecture Design target as documented in the Balanced Score Card.
Manage a portfolio of projects at different stages of the programme/project
lifecycle. Ensure peer review and QA of the project architectural artefacts is
undertaken.
To support Group IT operational processes – budgeting, planning, business
continuity, recruitment.
Work collaboratively with other areas within Enterprise Architecture and Design
to build common procedures for Enterprise Architecture documentation,
architecture artefact production and review; and to ensure that distributed
elements of work are managed in a timely and effective manner.
Be the line manager of the solutions architecture team – including
pastoral care, career development, objectives setting and performance
management. Maintain a clear and detailed understanding of individual training
requirements.
Key Competencies
Managing the Customer Relationship: Manages the customer relationship in a way
that enables the business to gain maximum value from that relationship.
Creates and sustains mutually beneficial relationships.
Builds rapport by taking a real interest.
Builds customers’ trust by meeting their individual needs.
Checks out customers’ levels of satisfaction.
Listens to and observes customers to understand their needs and views in order
to deal effectively with their concerns.
Remains polite and tactful towards customers.
Makes systematic periodic contact with customers to discuss the business
relationship.
Seeks out customers’ views to establish realistic service level agreements.
Builds good working relationships with others involved in the same work
process.
Demonstrates the achievement of customer service standards.
Works with customers to define new targets.
Developing the Strategy: Contributes to the development of sound business
strategies, which create value for the business.
Maintains up to date awareness of market, political, economic and social trends
and competitor activities.
Identifies strengths and weaknesses of products and services in the light of
changing customer needs.
Makes suggestions to increase competitive advantage.
Contributes to the development of plans and strategies which are ambitious but
realistic.
Assesses the capability of the staff to meet the challenges of the future and
initiates appropriate solutions.
Aligns policies with stated business direction and strategy.
Explains the big picture to all staff.
Feeds ideas and initiatives into organisation's planning process .
Cascades strategic plans into local implementation plans.
Defines realistic budget requirements to achieve plans.
Assesses the implications of IT and process re-engineering upon local
operational plans and processes.
Delivering Business Results: Focuses attention and resources upon meeting
agreed business targets, priorities and objectives.
Applies skill, effort and judgement to get the job done.
Ensures own role and objectives are clear.
Identifies opportunities to develop business and meet customer needs.
Redirects own time and resources to ensure objectives are met.
Seeks out products or services that match customer needs.
Priorities time and attention on high value activities.
Ensures that own objectives are aligned with business plans.
Identifies possible threats to the business strategy and develops contingency
plans to address these.
Listens to customers before offering solutions.
Implements projects on time, to budget, and to agreed requirements.
Uses risk assessment/management techniques to ensure that the business is
protected at all times.
Focuses research and resources upon the most viable areas.
Maintains a clear focus upon service level indicators.
Identifies opportunities to improve efficiency of work processes.
Ensures that objectives and targets for self and staff are aligned and reviewed
regularly.
Communicates changing priorities and objectives along with the reasons for the
change to all affected staff.
Allocates responsibilities to members of staff to ensure that the team is
resourced to achieve its objectives.
Leading Others: Builds highly successful and motivated teams who consistently
excel in the achievement of business goals.
Identifies and communicates critical success factors.
Explains the reasons for strategic decisions as well as the facts.
Regularly measures, and responds promptly, to changes in the mood and morale of
staff.
Takes the lead in developing the culture of the business.
Gains agreement to policy changes which reflect business strategies.
Leads by example and coaching.
Identifies and draws upon the different strengths of team members.
Provides prompt feedback on both good and poor performance.
Recognises the contribution of individuals in a way which is valued by the
individual.
Assists staff to overcome personal and work setbacks
Influencing: Builds commitment to a recommendation or course of action by
understanding the position of others and presenting arguments, facts and
figures in a way they will find most persuasive.
Focuses upon the requirements of the customer.
Plans approach in advance, ensuring proposals are timed to create greatest
interest.
Makes clear recommendations for action rather than presenting options.
Positions recommendations to meet decision makers’ needs.
Reinforces the benefits of proposals and recommendations by using relevant
facts, figures and opinions.
Offers support and challenge to the proposals of others.
Modifies position, where appropriate, to achieve a ‘win-win’.
Takes questions and challenges, without acting defensively.
Demonstrates clear alignment of proposals to other strategic plans.
Explains operational issues, schedules and technicalities in layman’s
language.
Persuades others to one’s point of view using facts, figures and reasoning.
Gains the buy-in from the team/project stakeholders on the basis of clear,
objective facts.
Identifies the needs and desires of staff and explains how proposals meet those
needs and desires.
Making Good Decisions: Selects the best course of action based on the available
information, and accepts personal responsibility for the outcome.
Makes responsible decisions, taking into account facts and feelings
Uses past experience only as a guideline in making decisions
Analyses available information in detail
Refers decisions beyond personal authority levels, seeking out second opinions
where necessary
Explains reasons for decisions to those affected
Ensures that decisions are implemented
Records the reasons for making a decision when this may be useful to others
Reviews the quality of personal decisions, and modifies decision making process
Is prepared to review decisions in the light of changed circumstances
Ensures that decisions are made promptly
Makes decisions in the absence of complete information if necessary
Ensures staff working for them have sufficient information and guidance to make
effective decisions
Supports staff who have made difficult decisions
Consults staff if one of their decisions is to be reviewed
Planning & Control: Achieves business goals by establishing priorities,
actions, milestones and constraints in a logical sequence and checking progress
against these plans, tacking corrective action as required.
Establishes priorities, tasks and work schedules in advance.
Maximises the use of available resources.
Clarifies the responsibilities of self and others, avoiding duplication of
activity and wasted effort.
Describes milestones in terms of what is achieved and delivered.
Monitors the progress of plans and ensures that action is taken to resolve
delays.
Anticipates and promptly raises operational or resource issues.
Explains business plans/project plans in the context of the work done locally.
Ensures that all local plans are achievable within budgetary constraints.
Breaks down large pieces of work into manageable parts so that others
understand the outputs.
Establishes realistic timescales, with adequate contingency plans, to ensure
objectives are met.
Reallocates resources in response to changes in plans and management
information.
Making Change Work: Helps the business to introduce changes to structures,
processes, products and services effectively and efficiently by focusing effort
and commitment on making the change work.
Maintains a sense of pace and urgency so that change initiatives do not
stagnate.
Develops action plans to maximise the personal and organisational benefits of
change.
Implements improvements to processes and procedures as required.
Encourages others to look at change positively.
Describes a clear direction for the future in a way in which all staff can
understand.
Initiates small practical changes to create strategic reality.
Monitors data on staff morale throughout change programmes.
Ensures that change initiatives do not impact upon customer service.
Establishes cross functional project teams to ensure all stakeholders are
represented in change initiatives.
Promotes the need for and benefits of change.
Develops and implements change processes effectively in own area.
Assesses the implications of change upon existing structures and processes.
Ensures that staff learning plans reflect future requirements as well as
current requirements.
Non-Core Competencies
Team Work: Works co-operatively and productively with others; openly exchanging
information and supporting colleagues from around the organisation to achieve
business goals.
Treats others the way they themselves would wish to be treated.
Treats people with respect and integrity.
Encourages and supports the contributions of others in achieving team goals.
Makes a full contribution to successful team performance.
Puts personal preferences aside to achieve team goals.
Demonstrates personal commitment to the decisions of the team.
Makes good use of the talents of colleagues.
Helps colleagues when they are under pressure.
Shares information and plans to ensure that business plans are aligned.
Balances needs of own business unit with strategic objectives of the rest of
the business.
Creates teams with cross functional contacts.
Builds the team into a balanced and highly participative and dynamic group.
Puts systems in place to ensure that team information is shared and acted upon.
Holds regular meetings to discuss customer and team issues.
Challenges behaviour which does not support a team working approach.
Bringing Innovation to Problem Solving: Continuously improves the business by
generating new and practical ways of doing things in order to solve problems
and gain competitive advantage.
Steps back from problems in order to properly define them.
Thinks laterally in order to identify solutions to problems.
Continuously identifies opportunities for process improvement .
Assesses possible solutions against the requirements of the business and what
is realistic.
Identifies risks of recommended solutions and proposes ways to manage those
risks.
Encourages others to propose solutions to line management.
Encourages managers to drive down responsibility for problem solving to the
most appropriate level.
Engages in continuous improvement activities using a range of techniques.
Encourages others to be creative and innovative.
Challenges ‘sacred cows’ and perceived wisdom.
Encourages all staff to generate practical solutions to problems.
Reviews suggestions in a positive way, rather than searching for reasons why an
idea may not work
Key Knowledge/Skills
Oral Communication: Is highly experienced in communicating factual and/or
theoretical issues to individuals or groups, seeks to check understanding by
asking appropriate questions. Can confidently explain and reason a point to
gain acceptance and understanding.
Written Communication: Has a wide experience of producing detailed reports and
other written material of a technical and/or complex nature. Uses lucid and
concise language to explain complex material, findings or recommendations.
Focuses on the relevant information, excluding unnecessary detail. Adapts the
style and content according to the target audience and the purpose of the
document.
Presentation/ Facilitation: Is adept at using a wide range of presentation and
facilitation skills to a wide audience, on occasion at a senior level across
own organisation and externally. Subject areas will tend to be either complex
technical issues or complex / significant business issues. Devises and uses an
influencing strategy without relying on formal authority.
Interviewing: Is adept at carrying out demanding/ sensitive interviews with a
wide range of interviewees to extract all pertinent information, some of which
may not be readily apparent. Applies these techniques in a variety of
circumstances. Listens effectively and maintains the interest and respect of
the interviewee establishing rapport accordingly. Effective at handling
complex topics.
Self/ work organisation: Able to plan, co-ordinate and control own time and
resources. Maintains an awareness of associated team workloads and demonstrates
flexibility in making most effective use of resources to achieve overall
business objectives. Is adept at planning, co-ordinating and controlling the
work and resources of the team(s) under their control. Maintains an awareness
of team workloads not directly under their control and demonstrates flexibility
in making most effective use of resources to achieve overall business
objectives.
Performance Review and development: Is skilled in setting and agreeing
appropriate performance objectives with direct reports which are in line with
the overall objectives of Group IT. Is adept as fairly and objectively
assessing the performance of others in accordance with the Group IT performance
management process, assessing past performance, capabilities and potential.
Gives regular, timely constructive feedback in order to identify
individual’s development needs.
Budgeting: Able to formulate, monitor and control various budgets
simultaneously. Highly skilled in identifying variances, assessing business
risk, recommending options and implementing actions to overcome adverse trends.
Analytical Skills: Able to look broadly and see the big picture, linking long
range visions to everyday work. Highly skilled in advising on relevant
analytical problems to resolve customer enquiries and issues. Able to identify
and assess complex business problems/ issues, and able to manage feasibility
studies, gather and analyse information in detail in order to make proposals
and provide solutions that meet strategic business goals.
Project Management: Very good knowledge of project management standards,
processes and principles, and able to employ these to undertake the management
of projects, recognising and planning for areas of particular difficulty and
uncertainty. Able to effectively manage internal and external resources to
ensure that work undertaken meets the project objectives and fulfils the
requirements of Group IT and the business.
Change Management: Able to understand and assess the potential impact of
change, and highly skilled in using contingency planning to minimise disruption
to affected parties. Good understanding of the change commitment curve and how
to bring people through awareness, understanding, buy-in to commitment. Is
able to measure and monitor the impact of change across Group IT and the
business.
Organisational Awareness: Has a detailed understanding of the Group's overall
aims, structures, and policies, together with a detailed understanding of the
Group IT vision, strategy and culture. Has a detailed understanding of the
policies, operations, systems and relevant strategies of own function/ business
area. Able to focus on key areas of change and their impact on products,
systems, processes and people.
Environmental Awareness: Has a very good understanding of the business
environment in which the Group operates and of industry best practice and key
developments in own business area. Good understanding of those factors
relating to business conditions, economic activity, regulatory and legal
requirements, security and risk. Where appropriate has a good understanding of
competitor services and initiatives and how they may be turned to advantage.
Able to build and leverage relationships with key contacts (e.g. service
providers, suppliers etc.) for exchange of information, developments and the
sharing of best practice.
Experience Required
At least 10 years IT experience
5 years lead architecture experience on 3 major transformation programmes
5 to 10 years in depth experience in the architecture, design and
implementation of complex, bespoke technology solutions for the Enterprise
market with a strong focus on retail banking
Strong practical experience of project, programme and resource management at
both an implementation and executive level
Hands on experience of managing end-to-end software/systems development
lifecyles from customer specifications through user testing and deployment
Experience of managing technology driven business process change.
JOB REQUIREMENTS
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Candidates must be eligable to work in the UK when applying
CONTACT
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Information Security Solutions
Iain Sutherland
iain@InformationSecuritySolutions.com
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