---------------------------------------------------
SECURITYFOCUS JOBS - NEW OPPORTUNITY
---------------------------------------------------
JOB DESCRIPTION
---------------------------------------------------
Position: Account Manager
Location: Atlanta, Georgia, United States
Type: Permanent F/T
Closing Date: 2007-06-26
Position Description
Trusted Advisor will provide technical support to Account Management team as
needed to support named client list. Duties also include assisting Named
Clients with project management for MSS related objectives and delivering
quarterly Trusted Advisor presentations to Named Account clients either in
person or remotely.
Advises named client contacts on current security trends, risks and
vulnerabilities. Provides technical assistance to the Account Management team.
Responsibilities also include direct communication with high level executives
and security professionals. Responsible for the preparation of quarterly
reports to highlight the value of Managed Security.
Candidates must possess strong written and verbal communication skills.
Significant experience in a network security environment is required for this
job, as is account or product management experience. Working knowledge of
firewall technologies is desirable; documenting all communications with clients
is required. A passion for client service contributes to the employee's overall
success in TA role. Ability to work in a team environment with little direction
from management.
Key Responsibilities
• Responsible for acting as Trusted Advisor to a select group of clients
as their primary contact.
• Maintain intimate knowledge of current security trends and be able to
clearly communicate them to our clients.
• Provide project management assistance to Named Account Clients.
• Work with associated Account Manager to maintain account control and
assist with technical escalations.
• Provide content for quarterly trusted advisor calls and present to
Named Accounts either in person or via teleconference.
• Manage difficult client situations in a business manner with an
emphasis on client satisfaction
• Document all communications with clients and interdepartmental
constituents related to outstanding technical issues
• Keep clients abreast of problem status, set clear expectations, provide
timely follow-up to clients, and independently handle challenging client
situations on a daily basis. Mentor/coach and or assume responsibility for in
extreme client satisfaction circumstances.
• Maintain knowledge of outstanding development issues and communicate
development roadmap to Named Account clients as appropriate.
• Conduct web portal training for Named Account team members.
• Participate when needed in internal planning sessions and provide
feedback for service enhancements from Named Account client base.
JOB REQUIREMENTS
---------------------------------------------------
Skill Requirements
• Ability to apply very good technically oriented concepts to problem
solving.
• Excellent telephone/client service skills.
• Very strong written and verbal communications skills.
• Strong typing skills.
• Work effectively across functional teams.
• Fundamental understanding of security technologies
• Ability to manage and prioritize multiple tasks and projects and
assist/advise support engineers in establishing appropriate priorities
• Attention to importance of arriving to/from work on time
• Ability to demonstrate client empathy and manage escalated client
satisfaction issues and advocate clients' needs while maintaining company
position.
• Self-starter; ability to motivate others
• Occasional travel to client sites
Knowledge Requirements
• 4-7 years work experience in a technical client service role.
• One to two years experience in a mentoring and/or supervisory role.
• Detailed knowledge of security technologies and trends.
• Work experience with internetworking technologies and protocols
including TCP/IP and routers (i.e. Cisco products)
• Working knowledge/experience of network systems security principles and
applications
• Expert knowledge of client service principles and commitment to client
service required
• Check Point CCSE, Juniper Networks JNCIS-FWV or Cisco CCSP or GIAC GCFW
preferred.
• Expert knowledge of general software and internet applications.
• Fundamental understanding of the defense in depth strategies.
Qualifications
Bachelor's degree or equivalent experience (4-6 years) demonstrating very
strong client service skills, detailed hands-on technical internetworking
expertise, juggling multiple tasks and projects, managing high pressure
situations, taking initiative to resolve technical and personnel issues, and
promoting a team environment. Experience in the Managed Security Services field
preferred
CONTACT
---------------------------------------------------
Email resume and cover letter to:
john@roirecruiting.com
843-278-2410
ROI Recruiting
John Popowski
President
john@roirecruiting.com
---------------------------------------------------
SECURITYFOCUS JOBS
---------------------------------------------------
SecurityFocus now offers an online interface for
searching and managing job opportunities and resumes.
http://www.securityfocus.com/jobs
