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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Technical Writer
Location: Mountain View, California, United States
Type: Permanent F/T
Closing Date: 2007-07-09
Write, edit, and update technical documentation at a senior level for technical
and non-technical audiences. As a member of a service department, remember that
our charter is to provide deliverables that supplement the product; therefore a
technical writer in the Technical Communications group must show teamwork and a
willingness to go beyond what is requested when assisting colleagues or
customers.
A TW II is expected to work with minimal supervision to produce professional
technical documentation that adheres to the documentation group’s
standards. The TW II will use tools and technologies at an intermediate level
as required to complete documentation projects.
A TW II should be able to write an entire manual or help library from scratch,
with limited guidance from his/her manager to determine content. This includes
planning and writing the contents based on input from the manager or lead about
the other documents in the set.
Job requirements are:
¨ Write, edit and produce documentation at a level that satisfies the
manager or leader and follows the style guidelines, and also satisfies the
customer.
¨ Write clearly, correctly, and in a voice appropriate for the
consumer.
¨ Produce documentation at an appropriate level of quality within
established timelines. The TW II should be able to learn and use an application
as required to understand the application being written about. The TW II should
be able to understand what a developer or product owner says and/or read
technical documentation such as engineering specifications and marketing
requirements and understand the information within.
¨ Produce accurate and complete content. The TW II will establish and
maintain communication with subject matter experts to collect the information
needed, and attend meetings as necessary to follow product development. The TW
II will have documentation reviewed by the appropriate people to ensure
correctness. However, the TW II is responsible for the content in his/her
documentation and is expected to be familiar enough with the subject and the
process to know whether the content is correct.
¨ Be responsible for all details of document production, from
beginning to end. This includes outline and draft stage through writing, final
proofreading, and all the way up to producing PDFs according to the department
checklist.
¨ Have demonstrated ability to set and meet deadlines. A TW II will
work with his/her manager to make sure all agree to the schedule, and once the
schedule is accepted, the TW II must meet all milestones and final deadlines
and must provide project status updates to manager unless it becomes evident
that because of outside problems or scope changes, the schedule cannot be met.
If it appears that a schedule cannot be met, the TW II will notify the manager
in enough time so the manager can take steps to solve the scheduling problem.
Essential Duties and Responsibilities:
Work independently to provide accurate content for updates to documentation and
help libraries, according to information provided by a subject matter expert,
pending review of the subject matter expert. Establish and maintain
communication with subject matter experts. Attend meetings as necessary to
follow product development. 40%
Write new content for manuals and help libraries 30%
Edit own work and provide peer edits as requested. 10%
Produce finished work for online publication and for hard-copy printing. This
includes proofreading, making terminology consistent, indexing, spell-checking,
converting to one or more formats, fixing page breaks, and any other checklist
items set by the manager. 10%
Create outline and schedule for an individual manual or manuals that describe
project scope, timelines, and content. Provide periodic project status updates
to manager, forecasting potential problems, and notifying manager of issues
that may affect the deadline. 10%
Supervisory/Management Responsibilities:
No supervision/management responsibilities.
Supervision Required:
General Supervision: Minimal supervision required for performance of routine
duties; Employs company standard practices or procedures to work alone at
routine work; occasional check of work while in progress; work is reviewed upon
completion.
Independent and Autonomous Judgment:
Common Sense Interpretation of Instruction: Ability to apply common sense
understanding to carry out instructions furnished in written, oral, or diagram
form; deal with problems involving several concrete variables in standardized
situations.
Planning and Organization:
Handle multiple projects simultaneously.
Minimum Qualifications:
Education and/or Experience:
Bachelors Degree, or equivalent experience.
Minimum Years of Functional Experience:
Typically 4 to 6 yrs experience needed.
Minimum Years of Supervisory/Management Responsibility:
N/A
Functional/Technical Knowledge/Skills:
¨ Competency in producing both print and online documentation.
¨ Technical knowledge of VeriSign products
¨ A demonstrable aptitude for learning technical material, writing
effective procedures and conceptual material of a technical nature, and good
analytical skills.
¨ Proficiency with software used by group.
Software/Computer Skills:
Proficient personal computer skills including electronic mail, record keeping,
routine database activity, word processing, spreadsheet, graphics, etc.
Physical Demands:
No physical demands, normal office environment.
Work Environment:
Normal office work environment.
JOB REQUIREMENTS
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CONTACT
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Please submit resume to pberi@verisign.com.
Priti Beri
pberi@verisign.com
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