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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Management
Location: Superior, Colorado, United States
Type: Permanent F/T
Closing Date: 2007-06-10
Customer Support Manager
Corporate Headquarters
Superior, CO 80027
StillSecure - Network security software
At StillSecure, we are experiencing amazing growth and are seeking individuals
who demonstrate passion, commitment and excellence in their field. We offer a
collaborative, team-based environment working largely as an open source shop
where individuals, in all disciplines, drive our success. Our employees enjoy
an energy-packed, casual atmosphere comprised of self-motivated, top talent
individuals who take pride in their work and are rewarded for their efforts.
StillSecure offers highly competitive salaries, unparalleled comprehensive
health benefits, stock option plans, and a rewarding work environment with
proven success as a start up. Visit www.stillsecure.com
Overview:
The Customer Support Manager will be a key leader of the Superior, Colorado
based Customer Support team. We’re in need of someone who possesses the
ability to provide outstanding customer service as well as
managerial/leadership skills. The most successful candidates will be motivated
by providing product support leadership to enterprise level customers and OEM
partners from our corporate headquarters. This includes team leadership,
mentoring and direction as well as internal process development to support our
award-winning network access control, vulnerability management, and intrusion
prevention products. This team member will also be responsible for managing
quick resolution of customer escalations through completion.
Managerial responsibilities will include, but not be limited to:
• Prioritize and manage day to day customer support activities
• Plan, execute, track and report on company goals for customer support.
• Develop and manage customer response, escalation and resolution
policies.
• Develop and implement metrics and reporting to manage support
organization and drive to quick customer resolution.
• Ensure better management and ownership of escalations throughout the
organization.
• Manage support organization resources, schedules, projects and
priorities
• Develop and deliver appropriate training for internal support team and
Partner support organizations
• Develop and maintain tools, knowledge base and support infrastructure
for higher quality customer experience
• Solidify OEM support processes and partner training
• Manage OEM escalation process
• Be customer facing point of contact for customer escalations
If you’re still reading this, clearly you’re motivated by the above
company and position overview and we invite you to read on. We’d love to
see your resume and speak with you as soon as possible.
Send your resume to: careers@stillsecure.com. Please note: CSM in the subject
line of your email for immediate consideration
JOB REQUIREMENTS
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Requirements:
Candidates must have the legal authorization to work immediately for any
employer in the US without any form of Visa.
Job location
This position will be located at StillSecure's corporate office in Superior,
Colorado.
Compensation
Compensation will be commensurate with experience. This is a full-time
position.
StillSecure is an EEO/AA employer.
CONTACT
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Rhonda Grosz
careers@stillsecure.com
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SECURITYFOCUS JOBS
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