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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Sales Engineer
Location: Bay Area, California, United States
Type: Permanent F/T
Closing Date: 2006-12-29
The Channel Systems Engineer is responsible for ensuring the rapid, successful
deployment of Company products remotely and at customer sites. This position
encompasses sales engineering, project management, integration engineering and
customer support responsibilities. The Channel Systems Engineer is engaged with
the customer from the point of pre-sales evaluation through all technical
processes until the purchase order is received. The Channel Systems Engineer is
responsible for customer satisfaction throughout the process and must have a
passion for ensuring our customers are delighted. The Channel Systems Engineer
will routinely handle Tier 1 customer issues that arise. Unusual failures and
custom function requests are escalated to Customer Care. The Channel Systems
Engineer is in charge of building a relationship with the customer.
Personal Characteristics
Passion to proactively seek ways to make our customers happy.
Ability to execute on current support issues while providing Sales Support /
Systems Engineering support to the regional sales teams.
Roll up the sleeves: comfortable working with a small and highly senior staff
implementing a virtual operations model.
Entrepreneurship, sense of urgency: The successful candidate will possess a
high energy level which allows them to react to situations quickly and
decisively, possessing self confidence to be assertive when taking a position,
not afraid to make decisions while at the same time acting as a strong mentor
sales and marketing as a whole.
Indomitable work ethic: The successful candidate will reject setbacks and will
enthusiastically persist until ambitious goals are achieved. He or she will be
resourceful and innovative at tackling complex sales or marketing challenges in
a timely matter.
Image and presence: The successful candidate will have significant exposure to
customers and industry partners alike. As such, he or she must project the
professional image of the company both internally and externally.
Accountability: He or she should be a results oriented team player who leads by
example, holds himself accountable for performance, takes absolute ownership,
and champions all aspects of sales and marketing.
JOB REQUIREMENTS
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Required Experience and Skills:
Outstanding technical sales skills
Passion for customer satisfaction
2+ years in a role with customer support and sales engineering responsibilities
Strong networking knowledge
Knowledge of protocols: SMTP, DNS, FTP, SSH, TCP/IP,LDAP
UNIX system administrator skills
Fanatical attention to detail and follow-up
Strong written and verbal communication skills
Technical proficiency with email and the email infrastructure
Bachelor's degree is required
CONTACT
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Confidential
Armand Daniels
Director Security Practice
adaniels@netcareers.com
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SECURITYFOCUS JOBS
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