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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Customer Service
Location: Westboro, Massachusetts, United States
Type: Permanent F/T
Closing Date: 2006-11-26
We are a leading provider of network security devices. We are looking to hire a
customer support engineer (CSE) to provide technical support to our customers,
partners, and field teams. Our CSE’s provide front line customer support,
and work closely with our product management and engineering teams to help
resolve issues and provide input for new product features.
Principal Responsibilities and Duties
• Provide remote technical support to all our customers, partners and
field teams.
• Research, analyze, troubleshoot and resolve technical issues
encountered during the installation and operation of our products.
• Act as the Customer liaison to Engineering; using our tracking system,
ensure that all feedback relative to customer issues is accurately documented
and promptly reported to the proper engineering escalation contact.
• Produce technical field bulletins and review manuals.
• Provide timely updates for all owned cases to our tracking system.
• Provide guidance to customers on configuration of our products.
• Provide required support for New Product Introduction (NPI).
• As part of a team providing 24X7 technical support to our customers,
out of hours support via pager is required.
JOB REQUIREMENTS
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Skills/Knowledge Required
• Polished customer interface skills while working in a demanding
customer environment.
• Solid understanding and hands on experience with network security
products such as firewalls, routers and Intrusion Prevention / Detection
Systems.
• Familiarity with vulnerability scanning tools, including Nessus, NMAP,
ISS.
• Understand basic network design and how traffic network traffic flows
• Experience reproducing network issues in switched and routed
environments.
• Proficiency with network sniffing tools for traffic analysis
• Familiar with Windows and Linux
Aptitude and Education
• AS degree in EE/CS or equivalent in other technical area
• CISSP Certification preferred
• 5+ years experience in a technical support role interfacing with
external customers
• Self managed, motivated, and hard working.
• Strong communication and documentation skills.
• Must be capable of working in a team envi
CONTACT
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Please email your resume to address shown. Make certain you fit the job
description at least 80%.
Top Layer Networks
Karen German
Technical Recruiter
kgermanjobs@yahoo.com
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SECURITYFOCUS JOBS
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