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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Sr. Security Analyst
Location: Atlanta, Georgia, United States
Type: Permanent F/T
Closing Date: 2006-10-13
RTGX, one of the fastest growing technology companies in the
Baltimore/Washington corridor, is seeking IT Professionals.
RTGX thrives on the foundation of an employee-oriented corporate culture. RTGX
is known to our customers as the company that gets the job done, is committed
to customer satisfaction, works hard but also has a fun spirit and rewards its
employees. RTGX is a key provider of IT consulting Services to the Department
of Defense, State and Local Government and Commercial customers throughout the
United States and abroad.
Description:
To provide industry exceptional product / hosting support, development
assistance and development service with a high degree of customer satisfaction,
technical expertise, business acumen and timeliness. Provide technical
leadership to operations analysts relative to Cybertrust’s Toolkits and
Application products and Services as well as supported third party software.
Functional Responsibility:
1. Problem/Query resolution -
Provide expert and creative solutions for problems reported on Cybertrust
Products to ensure external and internal customer satisfaction and
productivity.
Coordinate escalation of user, product and support issues among sales, product
development and marketing to ensure timely distribution of knowledge and
positive impact on customer satisfaction and productivity.
Where necessary replicate customer environment/issues on GSS test lab.
Where escalation to engineering is required, provide detailed diagnostic
information including problem origination theories, environment configuration,
debugging output and relevant logs and traces.
Ensure regular feedback is provided on problem status to customers, GSS
Management where issue is a P1 or P2 and to relevant development and product
management staff and co-ordinate problem fixes/patches when available.
Research, resolve, and respond to complex questions received via Operations
Analysts, Call hand over, callbacks or escalations from the field, and provide
support on electronic services, in accordance with current standards.
Research, develop or recommend, and test diagnostic tools and aids for
improving diagnostic capability relative to developer tool set.
2. Product review -
Co-ordinate with development team on product release process and Perform
quality Assurance testing on fixes/patches as appropriate. This should include
frequent meetings and internal communiqués, to be initiated by both
parties.
Review product documentation for new releases.
Communicate product enhancement suggestions, both personal and customer
generated to product management with due consideration of impact and value.
Generate technical and business tips & FAQs via an on-line Knowledge Base, on
products, their installation, use and maintenance.
When possible, assist with product Beta programs for new releases including
site selection, software distribution and generation of feedback.
Demonstrate an awareness of and impact on relevant product support issues on a
company-wide basis.
3. General -
Provide Technical leadership to Operations Analysts.
Maintain quality of data on problem management system and other production
systems.
Work with development and product management organisations in the generation of
training materials and the provision of training to Support, sales, pre-sales
and customers as required.
Provide technical coaching, and mentoring to Operations Analysts on all
technical subject areas relating to Support.
Refer any sales opportunities identified through customer interface to sales
staff.
Identify and request any resource requirements for enhancement of the developer
programme software, hardware, training, etc.
Maintain and enhance understanding of new technologies and share knowledge with
colleagues.
Perform any other duties as deemed appropriate
JOB REQUIREMENTS
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Requirements:
Technical Degree or equivalent experience
Minimum five years in appropriate technical roles.
Understand Development life cycles, including knowledge about what a review is,
code changes, builds, QE/QA, etc.
Strong hands-on knowledge of operating systems (particularly MS Windows & Sun
Solaris), networking, databases (Oracle), data comms and the Internet.
Solid customer relations and support skills
Applied team communications and interpersonal skills.
Good Writing Skills
General presentation skills.
Familiarity with Network Security issues, including Firewalls, existing
technologies such as SecureID and Public Key Infrastructures
Familiarity with PKI, network security and/or encryption a distinct advantage.
Travel
5% International
Shift - 2 positions
10:00 to 18:30 Shifts Monday to Friday, Weekend on-call
Rotating 8:00 to 16:30 & 16:00 to 00:30 Shifts Monday to Friday, Weekend
on-call
CONTACT
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Interested candidate should visit <a ref=http://www.rtgx.com/employ.htm>
RTGX</a> to apply and see the many benefits of being on the RTGX team.
Ross Technologies, Inc (RTGX)
mshelton@rtgx.com
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SECURITYFOCUS JOBS
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