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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Security Engineer
Location: San Jose, California, United States
Type: Permanent F/T
Closing Date: 2006-10-12
Provides second/third level technical support for security and/or VPN
technologies to Cisco customers, partners, account teams, and other TAC
engineers. Applies analytical skills and technical knowledge to solve product
and network problems of moderate to high complexity. Provides
technology/product training and intellectual property material as required.
Acts as focal point for large account network problem resolution. Effectively
utilizes moderate to complex lab setups to recreate and solve problems. Submits
complete and correct DDTS reports in area of expertise.
JOB REQUIREMENTS
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Working knowledge of Networking industry, products and protocols. Working
knowledge of security and/or VPN technologies and products. Strong analytical
and troubleshooting skills. Ability to handle critical customer issues /
problems. Able to determine problems and deliver known solutions with a high
level of customer satisfaction. Ability to determine root cause and resolution
for previously unknown problems. Works on problems of moderate to wide scope
and moderate to high complexity where analysis of situations or data requires a
review of identifiable factors. Exercises judgment within defined procedures to
determine appropriate action. Good verbal communication skills. Interacts
across TAC teams and development teams at peer level. Ability to work
effectively with and provide guidance to other members of the work group.
Promotes and solicits ideas within project team(s). Typically reports to Mgr,
Technical Support. Typically interfaces with lower level CSE's, VARs, OEMs a
nd end-users and internal engineering departments. Impact is major. CCIE
desirable but not required. Typically requires BS in CS or EE or equivalent
plus 4-7 years related experience.
CONTACT
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Cisco Systems
Elizabeth Christopher-Pena
Recruiter
bepena@cisco.com
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SECURITYFOCUS JOBS
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