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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Technical Support Engineer
Location: Redwood Shores, California, United States
Type: Permanent F/T
Closing Date: 2005-10-28
With more than 2,000 subscribers ranging from small business to mulitnational
corporations, Qualys has become the leader in on demand vulnerability
management and policy compliance. The company allows security managers to
strengthen the security of their networks effectively, conduct automated
security audits and ensure compliance with internal policies and external
regulations. Qualys' on demand technology offers customers significant economic
advantages, requiring no capital outlay or infrastructure to deploy and manage.
It's distributed scanning capabilities and unprecedented scalability make it
ideal for large, distributed organizations. Hundreds of large companies have
deployed Qualys on a global scale.
Qualys is headquarterd in Redwood Shores, California, with European offices in
France, Germany and the U.K., and Asian representatives in Japan, Singapores,
Australia, Korea and the Republic of China
The Technical Support Engineer will provide email and phone technical support
to our customers. Will act as point of contact regarding technical issues. Will
work closely with Engineering and QA teams to facilitate feedback. Will support
Sales efforts in the Qualys UK offices with effective technical support.
JOB REQUIREMENTS
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- 4+ years of experience in a technical support role.
- Bachelor of Science, preferably with a major in Computer Science or another
relevant field.
- Strong knowledge of current firewall, Intrusion Detection System Brands &
technologies, and Vulnerability Network Scanners (Nessus, nmap, Cybercop, ISS
Internet Scanner).
- Knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP
networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN
technologies and web security architectures.
- Strong customer orientation and possess an excellent work ethic.
- Outstanding troubleshooting and analytical skills as well as excellent
written and verbal communication skills are required for this position.
CONTACT
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support-careers@qualys.com
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