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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Customer Support
Location: Redwood Shores, California, United States
Type: Permanent F/T
Closing Date: 2005-10-28
With more than 2,000 subscribers ranging from small business to mulitnational
corporations, Qualys has become the leader in on demand vulnerability
management and policy compliance. The company allows security managers to
strengthen the security of their networks effectively, conduct automated
security audits and ensure compliance with internal policies and external
regulations. Qualys' on demand technology offers customers significant economic
advantages, requiring no capital outlay or infrastructure to deploy and manage.
It's distributed scanning capabilities and unprecedented scalability make it
ideal for large, distributed organizations. Hundreds of large companies have
deployed Qualys on a global scale.
Qualys is headquarterd in Redwood Shores, California, with European offices in
France, Germany and the U.K., and Asian representatives in Japan, Singapores,
Australia, Korea and the Republic of China
The Qualys Customer Support Representative (CSR) will provide email and phone
support to our customers, with the primary essence of the job to ensure
customer satisfaction via consistent communication throughout the customer
lifecycle. The CSR will be responsible for servicing customers during new
customer introduction calls, proactive calls when account activity is low, and
in advance of their renewal dates to ensure roadblocks to renewal are
addressed. Other duties will include managing the preparation and shipping our
Qualys scanner appliances and purchase order processing.
JOB REQUIREMENTS
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- At least 2+ years of experience in a customer service support role.
- A strong customer orientation and possess an excellent work ethic.
CONTACT
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support-careers@qualys.com
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SECURITYFOCUS JOBS
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