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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Technical Support Engineer
Location: Austin, Texas, United States
Type: Permanent F/T
Closing Date: 2005-08-14
Role Overview:
As a member of the Technical team the prime function is to actively contribute
to the growth of Computerlink’s business by providing post sales technical
support to company sales personnel and channel partners.
The successful candidate will be a professional technical engineer with
experience in dealing with customers on the phone.
· Provide technical support vie the phone to Channel Partners (VARs,
Sis) and their customers;
· Provide Post-sales support to Channel Partners and their end users;
· Provide technical training to Channel Partners;
· Present Vendor’s products in front of both technical and
non-technical audiences;
· Identify cross selling opportunities – Be pro-active in
investigation of possible cross selling opportunities;
· Work and interact effectively with the support team in Europe;
· Maintain a high degree of knowledge of industry-accepted technologies,
TCP/IP, Security, VoIP, Wireless 802.11, as well as knowledge of
Computerlinks’ current and future product offerings;
· Track and log all support calls with our internal ticketing system;
· Proactive evaluation of products under consideration for distribution;
· Maintain a high degree of knowledge of industry-accepted technologies,
TCP/IP, Security, VoIP, Wireless 802.11, as well as product knowledge of
Computerlink’s current and future product offerings;
· Pro-active evaluation of products under consideration for distribution;
· Competitive analysis. Compare and advise on products that our
competitive to Computerlinks solutions.
· Perform other duties as may be assigned.
Company Profile:
COMPUTERLINKS is the Europe’s foremost specialist distributor of secure
Internet technology solutions. We are the largest European value added
distributor (VAD) for international manufacturers who are market leaders in
their fields.
With over 20 years experience in IP-based business solutions, Computerlinks is
unique in its level of knowledge of the Security and Internet technology
markets, and offers experienced technical, sales and marketing support.
The COMPUTERLINKS product portfolio in the high-growth areas Security, VoIP,
and Mobility comprises high-end IT products, which complement one another and
can be combined to produce overall solutions. Amongst the manufacturers in the
portfolio are Check Point, Nokia, RSA, Crossbeam, Fortinet, ISS, Citrix,
Bluecoat, ActivCard, Zultys, Clearswift, Symantec, Trend Micro, and Tripwire.
Computerlinks is expanding into North America and we are looking for the right
people to help us grow.
JOB REQUIREMENTS
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Skills/Experience required:
· BSEE or BS/BA in a Technical field or an equivalent combination of
education and related technical experience preferred.
· At least 2 years of technical software support experience.
· In depth knowledge of Windows and Linux operating environments;
· In depth technical/engineering experience with Enterprise IT Security
Solutions.
· CCSA or CCSE preferred;
· Product knowledge of Checkpoint, Crossbeam, ActivCard, Clearswift,
Zultys, or other security related products a plus;
· TCP/IP networking at all layers, including LANs, switching, routing
and firewalls;
· Excellent analytical skills with the ability to solve business issues
for channel partners and their end-user customers;
· Strong verbal and written communication skills with the ability to
influence and persuade with a positive attitude;
· A team player that works well with peers, subordinates, and channel
partners
CONTACT
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To apply, please send your resume, cover letter, and salary expectations to
hr-us@computerlinks.com and reference the job title in the subject line. To
learn more about Computerlinks, please visit our website at
www.computerlinks.com or our UK subsidiary at www.computerlinks.co.uk
Computerlinks
HR-US@Computerlinks.com
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