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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Customer Support
Location: Austin, Texas, United States
Type: Permanent F/T
Closing Date: 2005-08-13
Position:Security Customer Support
Location:Austin, TX
Start Date: ASAP
Duration: Direct
Pay rate: to $70K plus bonuses
Hours/week: 40 M-F 8-5
Desc:
As a member of the Technical team the prime function is to actively contribute
to the growth of business by providing post sales technical support to company
sales personnel and channel partners.
The successful candidate will be a professional technical engineer with
experience in dealing with customers on the phone.
Specific Objectives
· Provide technical support vie the phone to Channel Partners (VARs,
Sis) and their customers;
· Provide Post-sales support to Channel Partners and their end users;
· Provide technical training to Channel Partners;
· Present Vendor’s products in front of both technical and
non-technical audiences;
· Identify cross selling opportunities – Be pro-active in
investigation of possible cross selling opportunities;
· Work and interact effectively with the support team in Europe;
· Maintain a high degree of knowledge of industry-accepted technologies,
TCP/IP, Security, VoIP, Wireless 802.11, as well as knowledge of current and
future product offerings;
· Track and log all support calls with our internal ticketing system;
· Proactive evaluation of products under consideration for distribution;
· Maintain a high degree of knowledge of industry-accepted technologies,
TCP/IP, Security, VoIP, Wireless 802.11, as well as product knowledge of
current and future product offerings;
· Pro-active evaluation of products under consideration for distribution;
· Competitive analysis. Compare and advise on products that our
competitive to our solutions.
· Perform other duties as may be assigned.
Skills/Experience required:
· BSEE or BS/BA in a Technical field or an equivalent combination of
education and related technical experience preferred.
· At least 2 years of technical software support experience.
· In depth knowledge of Windows and Linux operating environments;
· In depth technical/engineering experience with Enterprise IT Security
Solutions.
· CCSA or CCSE preferred;
· Product knowledge of Checkpoint, Crossbeam, ActivCard, Clearswift,
Zultys, or other security related products a plus;
· TCP/IP networking at all layers, including LANs, switching, routing
and firewalls;
· Excellent analytical skills with the ability to solve business issues
for channel partners and their end-user customers;
· Strong verbal and written communication skills with the ability to
influence and persuade with a positive attitude;
· A team player that works well with peers, subordinates, and channel
partners;
JOB REQUIREMENTS
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CONTACT
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David Perque
COMSYS IT
dperque@comsys.com
David Perque
dperque@yahoo.com
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SECURITYFOCUS JOBS
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