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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Sales Engineer
Location: Various, , United States
Type: Permanent F/T
Closing Date: 2005-07-10
Professional Services Manager
South Central: (Houston, Dallas, other) 1 opening
Southeast: (DC or Atlanta) 1 opening
West: (San Francisco) 1 opening
Salary: Base up to $120K West, $115K Southeast & Central. Plus up to 30% bonus
& Options
NO Relocation
DESCRIPTION
Reports to the Vice President of Professional Services
Our Client stops confidential information, including customer data and
intellectual property from being sent via email and other Internet
communications. Our Client helps customers significantly reduce financial risk,
protect brand reputation and demonstrate compliance. Our Client is a
revenue-stage company led by a strong team of successful entrepreneurs. The
company has received $25M in funding to date.
We are looking for senior candidates from major consulting firms and/or
software companies with pre-sales, enterprise software, and network experience
as well as excellent customer-facing skills.
RESPONSIBILITES
Pre-Sales
• Provide deep product and industry expertise to support the Sales team
(sales calls, demonstrations, technical discussions, business case)
• Engage with the customers to develop and present our proposals
• Plan and execute on Risk Assessment projects (sales/pilot projects)
• Help close license and services contracts
Implementation
• Understand customers' requirements and their technical/network
architecture
• Specify the technical approach and design
• Install and configure the Our Client solution
• Provide business consulting/advise on the rollout
Project management
• Develop the project plan and own the day-to-day execution of the project
• Manage the project scope, team, status reporting, issues, and budget
• Support customers and partners in their delivery efforts
Training
• Plan the specific training sessions
• Deliver training to the customers, partners, and Our Client employees
• Work with the Training Manager to schedule, design, and provide the
right training; also provide feedback to the training program
Post-implementation account management/support
• Work with the Support Manager to guide the customers through product
updates and upgrades as necessary
• Perform periodic customer and system "health checks"
• Manage the customer reference-ability and on-going relationship
Customer requirements/feedback
• Solicit and capture customers' requirements and feedback
• Work with the Marketing and Engineering teams to process and manage
customers' inputs
• Participate in Customer Advisory Board and other customer-related events
Practice development
• Develop the tools, knowledgebase, and infrastructure to run and manage
Professional Services
• Recruit and interview candidates
REQUIREMENTS
• 5+ years experience in pre-sales and/or professional services from a
major consulting firms (PwC, Accenture, KPMG, IBM GS, Deloitte, CSC, et al) or
enterprise software companies
• Experience working directly with customers in pre-sales, project
management, and technical delivery roles
• Strong interpersonal and communication skills (presentation, verbal,
and written)
• Strong enterprise software experience and networking background
• Candidates must be able to perform technical tasks such as:
- Install and configure enterprise software, e.g. Oracle
- Diagnose network problems in production environments
- Design network deployment architectures
• Security certifications are a plus e.g. CISSP, CCNA, and/or CISA
• Ability to work independently and as part of a team
• Passion for customer service and success
• Able to travel extensively in the region
• Bachelors degree in computer science, engineering, or sciences
PERSONAL CHARACTERISTICS
• Excellent leadership, interpersonal and communication skills (written
and oral)
• Self confident
• Smart risk taker
• Adaptable to changing market conditions and customer requirements
• Creative questioning approach to solving problems
• Balanced approach to problem solving between analytical and intuitive
• Enjoyable to work with
JOB REQUIREMENTS
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CONTACT
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Jericho HR Group
Josh Slimmer
jobs@jerichohr.com
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