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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Sales Engineer
Location: Chicago, Illinois, US
Type: Permanent F/T
Closing Date: 06/26/2005
Actual Job title: Field Systems Engineer
Websense, Inc. (NASDAQ: WBSN), a global leader in web filtering and a premier
provider of web security software, enabling organizations to optimize employee
use of computing resources and mitigate new threats related to internet use
including instant messaging, peer-to-peer, and spyware. Websense products
enhance productivity and security, optimize the use of IT resources and
mitigate legal liability for our customers. Preferred by Fortune 500 companies,
Websense serves more than 23,600 customers worldwide, representing 18.5 million
seats.
Job Summary:
Responsible for field support of Websense products. Focus of the Field Systems
Engineer position is on new opportunities and key accounts. Additional focus
is on developing and expanding customer loyalty, increasing brand awareness and
generating additional up-sell opportunities. Position works directly with
Regional Sales Managers, potential customers, VARs and field staff. Manages
new accounts and coordinates client resources. Interacts with Sales, Product
Management and Engineering to coordinate resolution of technical issues.
Extensive travel throughout region required.
Essential Functions:
-Provides technical support to customers and partners, including installations,
troubleshooting and training of Websense related products.
-Act as an interface between Sales organization and Technical staff to resolve
outstanding issues.
-Assist in closing business in regional territories through field visits to
major account prospects.
-Perform product demos at customer and partner sites.
-Provide reporting on customer account and field activities to Sales, product
Management and Engineering.
-Conduct technical client meetings and provide written and verbal communication
to the client.
-Work closely with customer in the design and implementation/integration of the
Websense product.
JOB REQUIREMENTS
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-Education: Bachelors degree in technical discipline or equivalent related
experience.
-Experience: 3+ years experience as a field support engineer calling on
resellers and corporate customers.
-Excellent verbal and written communication skills.
-Prior experience with a software vendor or software reseller.
-Experience conducting product training for resellers and customers.
-In-depth knowledge of best practices for hardware systems implementation.
-Willing to travel.
-Strong background in presentation skills to resellers, end users and large
audiences.
-Strong commitment to customer loyalty/satisfaction.
-Experience in installation and configuration of network security products such
as firewalls, anti-virus or intrusion detection systems.
-Excellent knowledge of Microsoft Windows NT/2000 operating environments as
well as a strong overall understanding of complex computer networking
environments, large-scale systems integration projects and software
deployments.
-Experience with Solaris or Linux, security solutions such as Proxies,
Firewalls and/or caching hardware is highly desirable.
CONTACT
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To be considered for this position, please e-mail your resume to:
jobs@websense.com, subject = Field Systems Engineer
No relocation will be provided for this position. Competitive benefits package.
EOE.
Websense, Inc.
jobs@websense.com
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