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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Developer
Location: Atlanta, Georgia, US
Type: Permanent F/T
Closing Date: 06/23/2005
Internet Security Systems (ISS) is the trusted expert to the Fortune Global 500
and world governments, providing products and services that guarantee
protection against Internet threats.
This position performs direct Engineering support to customers (the term
"customers" includes QA, Development, Technical Support, Sales, and
external customers) on field problems that have been escalated to Engineering
from Customer Support. As such, this position will involve some travel. The
ideal Engineer must have superior troubleshooting and advanced debugging skills
and be comfortable with direct customer interaction while presenting a
professional image (especially external customers). When not directly
supporting customers, this position will work to pro-actively search for
potential issues on released products, and make recommendations and develop
supporting materials and tools for resolving such issues. Because of the nature
of this position, the engineer must be or quickly become an expert with the
inner workings of the supported products. This specific position will report
into the Protection Appliances EMG team and be responsible for engineering
escala
tions around Network Sensor, Proventia A, Proventia G, and Proventia M
products. Because of the nature of these products, experienced C and C++
development skills are required as are network level engineering skills
encompassing switch, router, and firewall technologies.
Responsibilities
Essential Functions:
Work with Technical Support, QA and Development engineers in resolving
escalated field issues, and when necessary, travel to customer sites to resolve
field issues.
In resolving escalated field issues, identify where in the code the problem is
occurring, and when practical, devise or manage the creation of a code fix that
will resolve such issues.
Maintain a close working relation with QA to keep abreast of field problem
trends this will include attending weekly/regular meetings with core
Engineering teams and Technical Support.
In the field, become the technical focal point for ISS for the specific field
problem. As such, if periodic meetings with customer become necessary, engineer
becomes the technical representative/point-of contact for the technical aspects
of the issue.
Through various types of testing and product awareness, proactively search
for, identify, and recommend fixes to potential field problems within released
products--ideally, before external customers discover the problems.
Develop product related KBA and whitepaper's as necessary to help clarify or
educate Tech Support and external customers with certain areas of the supported
products or to document workarounds to certain product defects.
JOB REQUIREMENTS
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Skills & Knowledge Requirements:
Must have excellent project management and coordination skills.
Must have excellent troubleshooting skills in the area of computer networking,
TCP/IP communications, network deployments, and software debugging.
Must be proficient in software development life-cycle, processes, concepts and
a strong understanding of software engineering practices and principles.
Must be proficient with most ISS Proventia Appliance products.
Must have excellent interpersonal and written/verbal communication skills
Must be able to work independently and/or with a team.
Must have practical knowledge and understanding of Internet protocols (TCP,
UDP, IP, ICMP) and their inner workings.
Must have strong fundamental knowledge and understanding of LAN technology and
Networking Switch and Routing fabrics
Must have a good understanding of Internet security, and be familiar with the
solutions that exist in the market.
Must have strong fundamental knowledge and experience in C and C++ application
development.
Qualifications:
At least a Bachelors of Science degree.
At least 4 years hands-on experience in a software engineering, QA, and product
support.
At least 2+ years hands-on experience with Internet Security System's network
security-related products and management consoles.
2+ years experience with managing and coordination projects
4+ years experience in software application development in C and C++
4+ years experience in software application development for Linux platforms.
Windows and Solaris software application development experience is a plus.
CONTACT
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Please contact:
Ken Lasky
Senior Recruiter
Internet Security Systems
klasky@iss.net
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