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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Security System Administrator
Location: Dulles Technology Corridor, Virginia, US
Type: Permanent F/T
Closing Date: 01/06/2005
Job Title: System Administrator
Salary: $55-65k plus 5-10% bonus, plus options
Reports to: VP of Operations
Shift Work-Flexible Hours
Company Overview:
Our Dulles Technology Corridor based Client specializes in hosting secure
intranets, extranets, Web applications and Web sites for clients in the
financial, enterprise, healthcare and government sectors. They are the
top-ranked secure managed hosting provider, according to independent sources
such as Meta Group and Tier One Research. They foster a self-development
atmosphere for customer service bent individuals who want to learn new skills
and put them to practical use, helping clients and growing the organization.
Job Overview:
The core function of the position centers on total customer satisfaction. The
person that will be hired will be committed to the success of our Client by
providing the best possible customer service. This individual will be a part of
a 24x7 team that has eliminated the traditional three-tier service model. Their
clients expect that when they call, they get someone who can solve their
problems without being “escalated”.
Job Description:
§ Monitor the Trouble Ticket system for new calls. “Take” new
calls and act on them.
§ Communicate to client, status of the trouble tickets, resolve tickets
in a timely manner and close the ticket promptly.
§ Assist new clients with the integration of their solution into the
service environment.
§ Advise the Engineering Department of clients needs and assist in the
development of new solutions.
§ Advise Sales Department of up-sell opportunities.
§ Monitor network systems for problems and act on them promptly.
§ Assist security in the monitoring of abuse & attack situations, assist
in their resolution.
§ Physically walk through all vaults listening for alarms.
§ Monitor external gate view using web cam.
§ Work on special projects as assigned.
§ Answer telephones.
§ Foster a “Can Do!” attitude toward client problems.
§ Work to solve client issues within confines of our Client’s policy
& high security posture.
§ Assist sales staff in any way possible.
§ Find new & innovative ways to assist clients.
§ Maintain a “Clean Room” environment in the vaults.
§ Act on every client issue that comes in and fully document all actions
in the trouble ticket system.
JOB REQUIREMENTS
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Requirements:
§ 3-5 years technical support experience with demonstrated customer
service skills.
§ Strong written and verbal skills.
§ In depth knowledge of Windows Server / Linux / Solaris. Unix helpful.
§ Working knowledge of enterprise applications (MS-SQL, Exchange, Sun
One, etc.), IIS & Apache web servers.
§ Basic understanding of networks and network security.
§ Basic understanding of information security.
§ Attention to detail and exceptional troubleshooting skills.
§ The ability to work both with a team and individually.
CONTACT
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Opportunity to open after 1st of the year- 2005
Michael McCollum
Executive Recruiter
Wood Walters, LLC.
703 359 4830
mike@woodwalters.com
www.woodwalters.com
Michael McCollum
Executive Recruiter
Wood Walters, LLC
mike@woodwalters.com
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SECURITYFOCUS JOBS
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