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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Customer Support
Type: Permanent F/T
Closing Date: 11/19/2004
Technical Support Engineer- UK, London
www.arcsight.com
Responsibilities:
The Technical Support Engineer will provide email and phone technical support
to our customers. Will act as point of contact regarding technical issues. Will
work closely with Engineering and QA teams to facilitate feedback.
Required Experience:
This position requires at least 4+ years of experience in a technical support
role. This candidate should have strong knowledge of current firewall,
Intrusion Detection System Brands & technologies, and Vulnerability Network
Scanners ( Nessus, nmap, Cybercop, ISS Internet Scanner). Should also have
knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP networking
hardware, protocols, and LAN configuration, knowledge of LAN and WAN
technologies and web security architectures. Knowledge of major web server
software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services,
and diverse platforms and applications (Linux, Windows 2000, Windows NT,
Novell, Lotus Notes, Mac OS). This candidate must have a strong customer
orientation and possess an excellent work ethic. Outstanding troubleshooting
and analytical skills as well as excellent written and verbal communication
skills are required for this position. Bachelor of Science, preferably with a
major in
Computer Science or another relevant field.
Location:
• UK, London
If your skills and experience match all the requirements for this position and
you desire to be part of an innovative team working on leading-edge technology,
in a fast growing market, please e-mail your resume to job600 at arcsight.com
JOB REQUIREMENTS
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Required Experience:
This position requires at least 4+ years of experience in a technical support
role. This candidate should have strong knowledge of current firewall,
Intrusion Detection System Brands & technologies, and Vulnerability Network
Scanners ( Nessus, nmap, Cybercop, ISS Internet Scanner). Should also have
knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP networking
hardware, protocols, and LAN configuration, knowledge of LAN and WAN
technologies and web security architectures. Knowledge of major web server
software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services,
and diverse platforms and applications (Linux, Windows 2000, Windows NT,
Novell, Lotus Notes, Mac OS). This candidate must have a strong customer
orientation and possess an excellent work ethic. Outstanding troubleshooting
and analytical skills as well as excellent written and verbal communication
skills are required for this position. Bachelor of Science, preferably with a
major in
Computer Science or another relevant field.
CONTACT
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If your skills and experience match all the requirements for this position and
you desire to be part of an innovative team working on leading-edge technology,
in a fast growing market, please e-mail your resume to job600 at arcsight.com
Staffing
ArcSight
London, , GB
job600@arcsight.com
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