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[SJ-JOB] Customer Support, Cupertino, US

from [job600] Network Security [Permanent Link]
Subject: [SJ-JOB] Customer Support, Cupertino, US
Date: 21 Oct 2004 19:28:43 -0000 

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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position:       Customer Support
Type:           Permanent F/T
Closing Date:   11/19/2004

Technical Support Engineer- Cupertino, CA

Responsibilities:
The Technical Support Engineer will provide email and phone technical support 
to our customers. Will act as point of contact regarding technical issues. Will 
work closely with Engineering and QA teams to facilitate feedback. 


JOB REQUIREMENTS
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Required Experience:
This position requires at least 4+ years of experience in a technical support 
role. This candidate should have strong knowledge of current firewall, 
Intrusion Detection System Brands & technologies, and Vulnerability Network 
Scanners ( Nessus, nmap, Cybercop, ISS Internet Scanner). Should also have 
knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP networking 
hardware, protocols, and LAN configuration, knowledge of LAN and WAN 
technologies and web security architectures. Knowledge of major web server 
software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, 
and diverse platforms and applications (Linux, Windows 2000, Windows NT, 
Novell, Lotus Notes, Mac OS). This candidate must have a strong customer 
orientation and possess an excellent work ethic. Outstanding troubleshooting 
and analytical skills as well as excellent written and verbal communication 
skills are required for this position. Bachelor of Science, preferably with a 
major in 
 Computer Science or another relevant field. 

Location:
&#8226  Cupertino, CA



CONTACT
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If your skills and experience match all the requirements for this position and 
you desire to be part of an innovative team working on leading-edge technology, 
in a fast growing market, please e-mail your resume to job600@arcsight.com


  
Staffing
ArcSight
Cupertino, California, US
job600@arcsight.com



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