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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Customer Service
Type: Contract
Closing Date: 11/13/2004
Duties: Provides 2nd level technical support on complex issues related to
Symantec's Enterprise Internet Security products. Maintains positive customer
relations and responds to technical problems and inquiries. Responds to
critical and complex technical issues escalated from end-users, junior
engineers, resellers, corporate MIS, Sales Force, general managers, Symantec
Security Services, via telephone, electronic services, remote management,
on-site visits. Identifies, promotes and implements enhancements to products
and standard tools. Designated interface to development, QA, product marketing.
Performs team training sessions on advanced product knowledge and processes.
Writes and reviews knowledgebase articles, reviews product documentation and
supervises product patch testing and deployment. Assists other Specialists in
building personal and professional skill set. Serves team as subject expert in
one or more areas. Candidate will also be required to be on a 24x7 pager rot
ation when needed.
JOB REQUIREMENTS
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Requirements: Strong decision-making and leadership abilities. Risk assessment,
information security development and client education. Requires superb verbal
and written communication skills. Works with minimal supervision. Expert in
TCP/IP, Current VPN technologies, DNS, Routing, Packet Analysis, Internet
security concepts, Windows NT/2000/9x, Linux and Unix platforms. Thorough
knowledge of various firewall architectures, as well as various corporate
Server/Client applications and utilities. Expertise in configuration, system
optimization and troubleshooting. Five years experience in enterprise technical
support or in a network administration position supporting a variety of
networking systems. 4-year Computer Science degree or applicable technical
degree(s) and/or equivalent experience. Completion of technical courses and/or
industry certifications (e.g. A+, MCSE, CNE, CCNP, CCSE, CISSP, CCNA). Symantec
Corporation is an equal opportunity employer and welcomes diversity. Cu
stomer Focus, Leadership, Skilled at Growing relationships multiple
boundaries, Strong Communication Skills, Technical Prowess.
CONTACT
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Please send resumes to walthamjobs@yahoo.com
Rosalind Morrison
Sr. Recruiter
Symantec
Waltham, Massachusetts, US
rosalind_morrison@symantec.com
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