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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Customer Support
Type: Permanent F/T
Closing Date: 09/25/2004
Technical Support Engineer
Responsibilities
The Technical Support Engineer will provide email and phone technical support
to our customers. Will act as point of contact regarding technical issues. Will
work closely with Engineering and QA teams to facilitate feedback. Will support
Sales efforts in the Qualys UK offices with effective technical support.
JOB REQUIREMENTS
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Qualifications
This position requires at least 4+ years of experience in a technical support
role. This candidate should have strong knowledge of current firewall,
Intrusion Detection System Brands & technologies, and Vulnerability Network
Scanners (Nessus, nmap, Cybercop, ISS Internet Scanner). Should also have
knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP networking
hardware, protocols, and LAN configuration, knowledge of LAN and WAN
technologies and web security architectures. This candidate must have a strong
customer orientation and possess an excellent work ethic. Outstanding
troubleshooting and analytical skills as well as excellent written and verbal
communication skills are required for this position. Bachelor of Science,
preferably with a major in Computer Science or another relevant field.
CONTACT
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Angus Klein
Support Director
Qualys
Redwood Shores, California, US
aklein@qualys.com
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