Re: Protecting Client Identity

Depending on the risk associated with client authentication, two factor may be 
warranted if it's practical.  The number of clients and/or third parties 
contacting you will be part of the "practical" assessment.

This is why credit card companies typically want card number, expiry, and 
sometimes security code from the back of the card in addition to a secret word 
or challenge/response pair.  "Something you have + something you know" has 
become a cliche for a reason.  :)

I hope this helps.

------Original Message------
From: brookerj@wealthmgmt.com
To: security-basics@securityfocus.com
Sent: 25 Mar 2008 3:18 PM
Subject: Protecting Client Identity

What are the best practices generally used to authenticate a client or external 
advisor that is calling in to get information regarding a client's account? We 
have discussed the use of non-specific client questions that would be stored in 
our CRM however I would like to hear what other corporations are doing. 
Specifically in the financial industries area.

Thank you,


--------------------------
Sheldon Malm
Director 
Security Research and Development
nCircle VERT

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