although it is not free, we have been using a program called kaseya.
It has help desk, monitoring, license tracking, reporting, and quite a few
other options and add ons.
Like I said not free, but it works well for us.
see www.kaseya.com
s
(user of the software since 2004)
-------------- Original message ----------------------
From: "Murda Mcloud" <murdamcloud@bigpond.com>
I'm also in the process of evaluating this. As far as I know, spiceworks
serves adverts to keep it 'free'.
You can turn these off if you like-not sure yet what functionality you may
lose if this is the case.
It works nicely though, gives good snapshots of the systems on your network
and the helpdesk module is pretty cool.
I didn't know it was open source, though. I wonder what the license is...
-----Original Message-----
From: listbounce@securityfocus.com [mailto:listbounce@securityfocus.com] On
Behalf Of LAS
Sent: Tuesday, February 26, 2008 2:56 AM
To: rafael.almeida@adml.pt; security-basics@securityfocus.com
Subject: Re: Helpdesk and monitor software
Importance: High
I use an opensource tool that I am a Beta tester on as well ...
You can even request feature additions for both monitoring and helpdesk.
http://www.spiceworks.com/2.1/
Some people have done some funky stuff with the Helpdesk module ...
Like project management and collaborations.
Try it for yourself ... proof is in the pooding.
Regards
Lennard-Peter A. Sutherland (LAS)
----- Original Message -----
From: <rafael.almeida@adml.pt>
To: <security-basics@securityfocus.com>
Sent: Saturday, 2008, February 23 16:29
Subject: Helpdesk and monitor software
Hi,
To measure the IT system I use Nagios and Cacti for communication and server
uptime.
I need a software to helpdesk, application and licensing software monitor.
For the first I thinking use sharepoint 2007, for the second I study MS SC
and altiris.
What you recommend for this proposes?
Thanks
Rafael
