Subject: MS Incident SRZ040913003548. BKUP01 SUS error
Date: Mon, 13 Sep 2004 20:46:40 +0000
SRZ040913003548 <javascript:{if (typeof(Page_ClientValidate) != 'function'
|| Page_ClientValidate()) __doPostBack('IncNo','')}>
Windows Server 2003 Standard
Problem Description: Working perfectly for months. All latest applicable
updates applied. Via Windows Update site, updated only one update, KB867460
(.NET Framework SP1) (which was offered in critical updates). Restarted as
requested.
Now, trying to access SUSAdmin website (this server is an SUS server),
several errors in Event Viewer,
Application log: ID: 2269, The worker process failed to initialize the
http.sys communication or the W3svc communication layer and therefore could
not be started. The data field contains the error number. Data: (Word):
80070005.
Tried uninstalling this update via $ folder in \Windows, restarted, similar
errors. Reinstalled the update.
Tried removing / adding IIS (Application Services) again, error is back
exactly.
Tried re-installing SUS, same error.
Of note, in IIS Admin, "Application Pools",. . . DefaultAppPool is started.
Trying to run SUS, webpage gives only "Service Unavailable" after about 5
seconds. At that time, the "DefaultAppPool" is stopped, and the Event ID
2269 is repeated 5 times in the Application log, about 1 second apart.
All other functions are okay so far, have not had been able to test
everything yet.
This is a rather simple server, main installed software is Symantec
Anti-Virus corp. edition 9.0.0.338, Veritas BackupExec (latest version) 9.1
The problem appears to be associated with the update I applied, no prior
significant problems with SUS, or the server in general really.
Problem Area: Other
Frequency of problem: Always Happens
Operating system / version: Windows 2003
---------------------
Spoke with MS tech support. Problem solved by adding local IIS_WPG group to
have "Bypass Traverse Checking" user right. Tech support also had me add
local "Everyone" group to "Bypass Traverse Checking", citing this would be
no problem, although it is unclear whether this is needed to resolve this
issue.
_____
Joe Conner, MCSE(NT4,2003), MCSA 2003
JoeC@gsiinc.com <mailto:JoeC@gsiinc.com>
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