I have ran into problems in the past and get the same response from tech
support. It would be nice if they posted all known problems on their
website. This would save everyone allot of time.
-----Original Message-----
From: issforum-bounces@iss.net [mailto:issforum-bounces@iss.net] On
Behalf Of John C Karp
Sent: Wednesday, January 18, 2006 8:49 AM
To: Bill Collums
Cc: Soldatov, Sergey V.; issforum-bounces@iss.net; issforum@iss.net
Subject: Re: [ISSForum] DB_XPU_1_86_X_20060112.xpu failed to install
I ran into the same problem. Submitted a trouble ticket to ISS. They
responded by saying this is known problem with this specific update and
that they hope to have it fixed soon.
(Embedded image moved to file: pic01680.gif)Raytheon
( John C. Karp, CISSP
E Enterprise Security Services
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e Manager, Threat Management
d 310-847-6638 office
d 310-847-2393 fax
e 310-279-6638 mobile
d jckarp@raytheon.com
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|---------+--------------------------->
| | "Bill Collums" |
| | <Bill.Collums@ng|
| | uard.com> |
| | Sent by: |
| | issforum-bounces|
| | @iss.net |
| | |
| | |
| | 01/17/2006 06:30|
| | AM |
|---------+--------------------------->
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| To: "Soldatov, Sergey V." <SVSoldatov@tnk-bp.com>,
<issforum@iss.net> |
| cc:
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| Subject: Re: [ISSForum] DB_XPU_1_86_X_20060112.xpu failed to
install |
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What are you intsalling it on? Is the agent you're installing it on
online? Is it Not Responding? If it's an appliance can you access it
through the LMI? Have you tried to reboot and / or restart the service
on it to ensure it's correctly reporting to SP? Did you try to install
the XPU a second time?
-----Original Message-----
From: issforum-bounces@iss.net on behalf of Soldatov, Sergey V.
Sent: Tue 1/17/2006 5:30 AM
To: issforum@iss.net
Subject: [ISSForum] DB_XPU_1_86_X_20060112.xpu failed to install
Installation of update failed. Error: The XPU failed to install.
[ID=0xc742001c]
Waiting for install to complete for package
SiteProtector/DB_XPU_1_86_X_20060112.xpu
Starting install of update package
SiteProtector/DB_XPU_1_86_X_20060112.xpu
Unpacking update package SiteProtector/DB_XPU_1_86_X_20060112.xpu
Installing the update ...
100% downloaded - SiteProtector/DB_XPU_1_86_X_20060112.xpu
Downloading update file SiteProtector/DB_XPU_1_86_X_20060112.xpu for
SiteProtector Database Update (XPU 1.86)
Any ideas?
Thanks.
---
Best regards, Sergey V. Soldatov.
Information security department.
tel/fax +7 495 745 89 50
tel +7 495 777 77 07 (1613)
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_______________________________________________
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TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to
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