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Thumb drives usually cannot infect a computer just inserting them (at
least I never heard of that) but they can contain infected files that
you can open and run.
I don't think Trend Micro can do anything to help you unless you provide
them some infected files.
Try to check if any unusual process is running in the background, check
in the registry, configuration files and the startup folder for every
executable file run at startup.
The small boxes and other odd characters may be a message in a language
your computer windows doesn't support (probably East Asian or Cyrillic).
It may also be possible that you executed a program that completely
messed up your system, installed programs, libraries or drivers in a
foreign language and deleted some of your files including it-self.
Given the level of damage, if I were you, I would format the hard disk
and reinstall everything. It's the only way to be sure your computer is
clean. Of course, you may still have copies of the virus in thumb
drives, diskettes, memory cards, etc.
If you really want to find out about this you can contact an anti virus
company (Doesn't need to be Trend Micro) and ship them your hard disk.
Regards,
Paolo.
novovida@hotmail.com wrote:
VAR in Honolulu has a previously squeaky clean XP system now infected with
sonmething strange:
Symptom list:
1) All desktop icons disappeared
2) When recreated by hand, some days later they all were rendered un-runnable
because they had all been renamed with an additional .lnk suffix.
3) On every boot, after the XP splash screen, but before User Login (2 profiles), there
is a 4" x 5" screen with an Exit and an OK button. The screen shows a black
background which overlays the XP blue login screen; it looks like a VB screen. The name
in the top bar changes on every boot, such as c:\windows\system32\mup.sys, or i20mgr.sys,
etc. This full file name is preceded by usually 8 small box characters. Inside the white
body of the screen there are a few special characters: [\} and a character that looks
like an inverse equal sign, standing vertically.
4) CTRL-ALT-DEL at this point shows you flashes of blue underneath
5) The Outlook .PST file is missing
6) My antivirus and all other SYSTRAY items are gone
7) IE6 or IE7 won't connect to home page, instead Internet Properties opwns on
the General Tab
8)Trend Micro PC-Cillin 2006 sees nothing, same with their Housecall and
WinSIC, or SYSCLEAN utilities.
9) MS RootkitRevealer finds nothing.
Infection route: while it could have been web browsing, or email, I really
think it came from an odd incident when a client came in with CAD files to
print on a thumb drive. Trend says thumbdrives don't infect PCs, though I've
looked at the U3.com software available for a SanDisk Cruzer (and several other
makes)and it seems like there's a CPU in it, because you can scan a new PC for
viruses using Avast from the thumb drive.
AT one point they sent me a tool to fix the associations with applications, so that now Start Programs run most apps.
However, I've lost my email. This case has been open at Trend for more than a
month, and now they are telling me it is not a virus and don't worry.
Not only that, when I call Trend Tech support, they hang up on me repeatedly,
or put my call back in the queue, or promise to work the next day with me, and
then don't. They want me to go away, but I think this is a serious threat.
CAN a thumbdrive infect a system?
Has anyone seen anything like this, or know how to respond to it and recover my
email (besides backup)?
Thanks for any leads.
That can't be correct, is it?
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