Okay, so reset the password on that account and then log on as that account.
The profile should be intact.
Laura
-----Original Message-----
From: Michael Mooney [mailto:wolfiroc@earthlink.net]
Sent: Saturday, August 05, 2006 10:26 PM
To: Laura A. Robinson; focus-ms@securityfocus.com
Subject: RE: Help needed
No. That's the password that they changed and cannot remember.
[Original Message]
From: Laura A. Robinson <larobins@bellatlantic.net>
To: <wolfiroc@earthlink.net>; <focus-ms@securityfocus.com>
Date: 8/5/2006 10:20:28 PM
Subject: RE: Help needed
Has your friend reset the password on the *original* administrator
account and logged on as that account?
Laura
-----Original Message-----
From: Michael Mooney [mailto:wolfiroc@earthlink.net]
Sent: Saturday, August 05, 2006 8:56 PM
To: focus-ms@securityfocus.com
Subject: Help needed
Importance: High
Hi All.
Hope that someone can save me some time and reduce some stress.
A friend of mine changed their Administrator password and then
forgot what it was.
They called Dell for an assist and Dell suggested they create
another user account with admin privileges.
That worked fine and they were able to get into the system.
HOWEVER, when they tried accessing Outlook, all the
email was gone
as well as the address book.
They've checked the directories and done searches (.pab and
.pst) and all without success.
Any assistance would be most deeply appreciated.
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