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RE: Help needed

from [Adam Fazio] Network Security [Permanent Link]
Subject: RE: Help needed
Date: Sat, 5 Aug 2006 18:38:01 -0700 
Lots of ways to remedy that one, but I would start trying the simple simple 
approach. Using the newly created admin acct., reset the password on the old 
Admin acct., use the old one.

Cheers - adam

________________________________________
From: Michael Mooney
Sent: Saturday, August 05, 2006 5:56 PM
To: focus-ms@securityfocus.com
Subject: Help needed

Hi All.
Hope that someone can save me some time and reduce some stress.

A friend of mine changed their Administrator password and then forgot what
it was.
They called Dell for an assist and Dell suggested they create another user
account with admin privileges.
That worked fine and they were able to get into the system.
HOWEVER,  when they tried accessing Outlook, all the email was gone as well
as the address book.
They've checked the directories and done searches (.pab and .pst) and all
without success.

Any assistance would be most deeply appreciated.




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