On Thu, 2006-05-11 at 10:22 -0600, JJ Cummings wrote:
Curt,
Check out "Remote Assistance"; using this tool you can have the user
request via email, file attachment etc... remote "shadowing" with
control on the end users system. The key of course is that the systems
need to be on the same routable network.
Not necessarily - if you have UPnP enabled, it will work through NAT.
See here:
http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx
Of course, practically speaking, yes, on any relatively secure network
you're right. :P
-----Original Message-----
From: Curt Shaffer [mailto:cshaffer@gmail.com]
Sent: Thursday, May 11, 2006 8:29 AM
To: focus-ms@securityfocus.com
Subject: RDP to XP clients
I am just wondering how everyone out there is utilizing the RDP client
on XP
workstations. My helpdesk has been asking for the password from the
users to
log into the current session. Is there some sort of shadowing they can
do
with their own usernames instead? We are running into this whole thing
of
where some users are actually saying "I'm not supposed to give that out"
as
they were trained, and good for them. What we need though is the ability
to
connect to their current session via RDP to see the problem they are
having
as it is happening.
Thanks
Curt
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James (njan) Eaton-Lee | 10807960 | http://www.jeremiad.org
Semper Monemus Sed Non Audiunt, Ergo Lartus - (Jean-Croix)
sites: https://www.bsrf.org.uk ~ http://www.security-forums.com
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