Hi There,
We are not using MSS service from ISS,what i meant with "good support" was;
Response time,care and keen interest on customer problems,and most importantly
perfect technical knowledge(X-Force)
For my opinion,security is not networking.It's not about speed,throughput,etc..
İt's a matter of trust,technical knowhow and vision.
That's why i trust checkpoint as a fw,(no matter on what platform it runs) or
ISS as Intrusion Detection/Prevention
Kind regards,
Melih
-----Original Message-----
From: Stephane [mailto:stephane.d@ecologie.net]
Sent: Thursday, March 10, 2005 10:38 AM
To: Brady, Rick
Cc: Melih Kırkgöz (Koç.net); focus-ids@securityfocus.com
Subject: Re: How to choose an IDS/FW MSS provider
Brady, Rick wrote:
Melih,
I guess you must be special to ISS, from my experience the support has been
sub-par. Also do you like the idea that ISS IDS signatures are not known to
the customer and only ISS ?
Rick Brady
Liberty Mutual Group
I/S TSSS Engineering Network Access Control
mailto:rick.brady@libertymutual.com
(603) 245-4214 8-435-4214sdn
Hi there,
What are you talking about? The support? do you mean people behind
support@iss.net or mss.support@iss.net ?
What looks good with ISS, MSS Dept is that you have somehow the X-Force support
http://xfoce.iss.net ; as far as I know and tell me if I am wrong, ISS is the
only security provider having an R&D dept which is the X-Force team. My
impression about Cisco IDS for example is that they just do follow the CERT to
react (to react, this word is important, not to prevent). ISS supported by
X-Force provides signatures sometimes a long time before the thread is even
known. Do you want those guys to post those signatures to the mass in order to
have Symatntec, Cisco or other Netscreen getting R&D free profits out of it?
Not sure you'd do so.
Also, my question was about how to choose an IDS *AND* FW firewall. I know I am
a bit out of the topic of this mailing-list but you can be good at IDS and
maybe bad at firewalls which are much more complex through.
PS: and once again, ISS is in the gane for 10 long years. What about the
competitors?
Thanks,
Stephane
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