It seems like every single time I try and do anything with ISC2, including
simple
obligations to membership and CISSP certification like paying for my membership
and
reporting CPE, ISC2 just does not deliver. The following email thread case in
point. This
was sent to an email address that was initiated from a link in an email survey
request that
ISC2 sent to me. They are really starting to look unpolished and are failing in
almost every
aspect of customer service.
Is anybody else out there noticing this, or is it just my experience?
Read on.....
===================================================
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management@isc2.org
Reporting-MTA: dns;exchange.isc2.org
Received-From-MTA: dns;smtpoutm.mac.com
Arrival-Date: Tue, 18 Mar 2008 23:46:23 -0400
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X-Display-Name: (ISC)2 Management
"ú??: 2008"N3??19"ú 12:46:18:JST
?¶?æ: management@isc2.org
???¼: Re: Official: CISSP SURVEY - Your Participation is Requested
Hello.
I tried to login to the survey a few minutes ago and the screen as viewed in
the attached
file appeared.
I have never logged in to this survey before.
Aside from the survey, I would like to frankly share my opinion about ISC2.
But I hope the following really does get to somebody in 'management' at ISC2.
Over the past couple of years, as a member of ISC2 and ISACA, I must say that
in terms of
service levels and 'customer' support, ISACA is bounds
ahead of ISC2. Furthermore, the CISSP certification has been drastically
de-valued in Japan
since just about all NTT Data
employees have tested for, and about a third have attained, the CISSP
credential without
any security experience at all. Some of these CISSPs, including
one of the proctors for the exam, have outright admitted of not having any
security
experience to four CISSPs sitting at a table having lunch.
For an organization with such a huge beurocracy and such political turmoil,
quite little is
offered to the supporters of the organization.
No magazine, very few newsletters, no regular local meetings outside of a
gathering of
NTT and NTT Data employees. Also,
I have the view that the organization's commercial independence is in question
in Japan
for reasons outlined above.
Just sharing my opinion as a concerned member.
Regards,
---------------------------------------------
On 2008/03/15, at 2:45, (ISC)2 Management wrote:
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256
March 14, 2008
Dear Valued Certified Information Systems Security Professional:
As you likely know, (ISC)2 continually evaluates and updates its CISSP
certification
examination content to ensure the credential is
current and relevant and that the CISSP remains the most widely respected
information
security management credential in the world.
Therefore, we would like to extend to you the opportunity to participate in a
CISSP online
job analysis study we're conducting with
assistance from Schroeder Measurement Technologies, Inc. (SMT), (ISC)2's
services entity.
The survey will remain open through April
4, 2008.
You have been selected from the population of CISSP certificate holders to
participate in
the survey because you represent the
target population of information system security professionals. Your responses
are valued
and essential. We ask that you set aside
20 to 30 minutes of your time no later than 5:00pm (17:00) EDT on Friday, April
4, 2008,
to complete the online survey. By
participating, you're automatically entered in a drawing for a US$100.00 gift
certificate to
the (ISC)2 Store. It's our way of
showing our appreciation for your valuable time and input. We will randomly
select the
winner after the survey is completed.
As the survey is hosted by SMT on behalf of (ISC)2. we can assure you that it
has been
secured and that the information you supply
will remain confidential.
Online Survey Directions
* When you are ready to participate in the survey, please visit
https://www.smttest.com/isc2survey
* You will be sent, via email, a unique access code after entering your email
address on
the login page. The login must be the same
email address that you use to login to the (ISC)2 Website.
* You will be able to change your responses throughout the survey. If you must
exit the
survey and return later, click on the "Save
and Exit" at the bottom of the last page you completed. Please make certain you
are
satisfied with all your responses before
clicking "Finish" at the end of the survey.
* Incomplete surveys cannot be accepted. For your convenience, the survey
system is
designed to allow you to leave the survey
instrument and return at your convenience. You may return at any time using
your email
address and unique access code. Please
remember that the survey is only available until April 4, 2008
* If you have any technical problems while taking the survey, please contact
Schroeder
Measurement Technologies, Inc. at
mailto:Survey2@SMTTest.com.
Sincerely,
(ISC)2 Management
Please do not reply to this message. For questions or to contact (ISC)2, please
visit
http://www.isc2.org/contactus
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